Strategic Customer Success Manager – Dubai

Iron Mountain Incorporated; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading records management company in Dubai is seeking a motivated and dynamic Customer Success Manager. In this role, you will manage key client accounts, drive product adoption, and secure renewals. The ideal candidate has strong relationship management skills and a Bachelor's degree in a relevant field. Enjoy competitive compensation, 30 days paid time off, and opportunities for continuous professional growth.

Benefits

Competitive compensation

30 days paid time off yearly

Comprehensive health and wellness plans

Opportunities for professional growth

Qualifications

• Previous internships are preferred.
• Strong knowledge of customer lifecycle management best practices.
• Proven ability in strategic account planning and negotiating renewals.

Responsibilities

• Lead and manage the post-sales lifecycle for assigned customers.
• Collaborate with Sales and Service Delivery teams to address customer needs.
• Conduct regular business reviews and identify potential risks to retention.

Skills

Relationship management strategies

Value-based selling

Customer lifecycle management

Education

Bachelor's degree in Computer Science, Business or related field

Job description

A leading records management company in Dubai is seeking a motivated and dynamic Customer Success Manager. In this role, you will manage key client accounts, drive product adoption, and secure renewals. The ideal candidate has strong relationship management skills and a Bachelor's degree in a relevant field. Enjoy competitive compensation, 30 days paid time off, and opportunities for continuous professional growth.