Customer Success Manager

Iron Mountain Incorporated; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading records management company in Dubai is seeking a motivated and dynamic Customer Success Manager. In this role, you will manage key client accounts, drive product adoption, and secure renewals. The ideal candidate has strong relationship management skills and a Bachelor's degree in a relevant field. Enjoy competitive compensation, 30 days paid time off, and opportunities for continuous professional growth.

Benefits

Competitive compensation

30 days paid time off yearly

Comprehensive health and wellness plans

Opportunities for professional growth

Qualifications

• Previous internships are preferred.
• Strong knowledge of customer lifecycle management best practices.
• Proven ability in strategic account planning and negotiating renewals.

Responsibilities

• Lead and manage the post-sales lifecycle for assigned customers.
• Collaborate with Sales and Service Delivery teams to address customer needs.
• Conduct regular business reviews and identify potential risks to retention.

Skills

Relationship management strategies

Value-based selling

Customer lifecycle management

Education

Bachelor's degree in Computer Science, Business or related field

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a motivated and dynamic Customer Success Manager to join our Commercial team. In this role, you will be responsible for managing a portfolio of key client accounts, driving product adoption and value realization, and securing account renewals and expansion opportunities. This position is crucial for maintaining Iron Mountain's strong client relationships and ensuring long-term customer success and retention.

What You'll Do

In this role, you will:

• Lead and manage the post-sales lifecycle for assigned customers, serving as the primary advocate and trusted advisor to ensure they achieve maximum value from Iron Mountain solutions.
• Collaborate with Sales, and Service Delivery teams to address customer needs, resolve complex issues, and align Iron Mountain's offerings with client business objectives.
• Conduct regular business reviews, and identify potential risks to retention, creating action plans for mitigation.
• Ensure compliance with all organizational account management standards, data governance policies, and regional regulatory requirements applicable to client engagements in the UAE.

What You'll Bring

The ideal candidate will have:

• Previous internships are preferred
• Strong knowledge of effective relationship management strategies, value-based selling, and customer lifecycle management best practices.
• Proven ability in strategic account planning, negotiating renewals, and cross-functional stakeholder management to deliver complex client outcomes.
• Bachelor's degree in Computer Science Business or a related field

What We Offer (Benefits)

• Location: Dubai.
• Competitive compensation and benefits aligned with the experience.
• 30 days paid time off yearly.
• Comprehensive health, wellness plans.
• Opportunities for continuous learning and professional growth.