Customer Service Specialist jobs in United Arab Emirates

As one of the worlds leading independent global investment firms Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities we provide a wide range of investment strategies and vehicles to our clients around the world. If you’re looking for challenging work, intelligent colleagues and exposure across a global footprint come explore your potential at Invesco.

To support all distribution and sales related activities (including client pitches and RFPs) daily to deliver the highest quality to our clients and progress accounts through the sales cycle.

To support develop and maintain individual relations with client organisations across the sales region. This will include becoming a useful resource to clients through the provision of fund/market information insight and data as well as supporting regular relations review meetings depending on need.

Working closely with MEA sales teams to coordinate and oversee MEA client retention plans.

To support assist and/or manage marketing and client campaigns & events (internal and external) within sales regions. This will include using initiative to build superior client events and functions to drive attendance through written and verbal communication with clients.

To be fully proficient in key systems (Salesforce as example) for the purposes of client information accuracy, client communication and compliance. To also be responsible for maintaining accurate records for own conversations and meetings held with clients.

Manage the servicing of enquiries and problems for MEA clients by liaising with other departments and resolving the issues with the SMEs of the business.

To be point of contact for clients in relation to product related questions. To keep fully updated regarding Invesco’s funds market views and industry related topics. To be able to accurately and appropriately message the philosophy, strategy, process and views of the Invesco fund managers.

Ensure all activities are in line with Invesco’s Conduct principles.

• Previous experience in a financial sector sales environment is desirable
• Experience of managing client relationships / service delivery is desirable
• Knowledge of financial markets and investment products
• Understand the financial markets and investment products
• Sound IT skills including Word, PowerPoint and Excel. Must be open to learning new technologies
• Strong numeracy skills
• Strong written and verbal communication skills
• Willingness to undertake an industry qualification
• Self‑motivated and able to work autonomously with good time management and organisational skills
• Excellent work ethic
• Able to work independently and within a team environment to build and maintain strong working relationships
• Interest in the ongoing development within financial markets and the industry and ensuring completion of 15 hours Continuous Personal Development (CPD) per annum
• Computer literate (knowledge of Client Relationship Management (CRM) systems and Microsoft office packages)
• Fluid knowledge of English language (verbal and written)
• Fluid knowledge of local language (verbal and written) where the role is located

Pursuant to Invesco’s Workplace Policy employees are expected to comply with the firm’s most current workplace model which as of October 1 2025 includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily and support each other’s growth and development.

If this sounds like you, we’d love to hear from you! We want all of our candidates to shine during the application and selection process so if you need any adjustments to be made please send an e‑mail to please include your name, the job you are interested in and the type of adjustment you need (for example; breaks during your interview, remote interviews, additional time for assessments or other required adjustments).

We promote a working environment that welcomes everyone and creates inclusive teams, celebrates difference and encourages everyone to be themselves at work.

Our commitment to the community and environmental social and governance investing: We partner with charitable organisations globally to make an impact in the communities where we live and work. Our people are encouraged to support the charities they feel most passionate about. We are also committed to environmental social and governance (ESG) investing. We serve our clients in this space as a trusted partner both on specific responsible investment product strategies as well as part of our commitment to deliver a superior investment experience.

Recruitement Agencies: Invesco has an in‑house recruitment team which focuses on sourcing great candidates directly. Invesco will not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies we have a PSL in place so please do not contact hiring managers directly.

Regulatory: This position may fall in‑scope of one or multiple regimes/directives.

Required Experience:

Manager