Customer Service Manager - Ulta Beauty

Alshaya Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading beauty retailer is launching its first store in Dubai and seeks a Customer Experience Manager to ensure exceptional in-store and online interactions. This role involves developing customer experience strategies, leading training for staff, and monitoring feedback to enhance satisfaction. The ideal candidate has 3-5 years of experience in retail operations, preferably in beauty or luxury sectors. Competitive package and dynamic work environment offered.

Qualifications

• 3-5 years of experience in customer experience, retail operations, or store management.
• Preferably in the beauty or luxury retail sector.

Responsibilities

• Deliver exceptional in-store and online customer experiences.
• Develop and implement customer experience strategies.
• Monitor and respond to customer feedback.
• Lead training sessions for frontline staff.
• Coordinate with marketing for promotions and events.
• Analyze customer feedback data.
• Ensure visual merchandising supports a luxurious experience.
• Resolve high-level customer complaints.

Skills

Retail customer experience

Team Leadership

Planning & organizing

Job description

Ulta Beauty is coming to Dubai!

We’re thrilled to announce the launch of Ulta Beauty’s first store in Dubai, opening soon at Dubai Mall!

As one of the leading beauty retailers in the U.S., Ulta Beauty is known for celebrating every kind of beauty, offering a wide range of cosmetics, skincare, haircare, and fragrance brands, along with expert services and a welcoming experience.

Now, we’re bringing that same energy and excellence to Dubai and we’re building a passionate team to make it happen.

Join us in shaping the future of beauty!

Role Profile:

To deliver exceptional in-store and online customer experiences that reflect the brand’s values, drive loyalty, and increase customer satisfaction across all touchpoints within the retail cosmetics environment.

The below Key Performance Areas include but are not limited to:

• Develop and implement customer experience strategies across retail stores
• Collaborate with General Manager and beauty advisors to ensure a consistent, high-quality customer experience.
• Monitor and respond to customer feedback from in-store surveys, online reviews, and social media.
• Lead training sessions , coaching for frontline staff on customer service excellence and brand representation.
• Coordinate with marketing to align promotions , loyalty programs and in-store events with customer expectations
• Analyze customer behaviour and feedback data to identify opportunities and improve shopping experience
• Ensure visual merchandising and store ambiance support a luxurious and welcoming experience.
• Resolve high-level customer complaints with professionalism and empathy.

Knowledge:

• Retail customer experience
• Team Leader
• Planning & organizing

Experience:

• 3-5 Experience in customer experience, retail operations, or store management—preferably in the beauty or luxury retail sector.