Customer Support Officer – Entry Level (UAE Nationals)

Intelligent Solutions; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading customer service provider in Dubai is looking for motivated UAE Nationals for entry-level Customer Support roles. Candidates should have a high school or diploma qualification and possess strong communication skills in Arabic and English. This role involves handling customer inquiries and ensuring a positive customer experience, with immediate availability preferred.

Qualifications

• UAEN with a Family Book required.
• Strong communication skills in Arabic and English essential.
• 12 years of experience in customer service operations preferred.

Responsibilities

• Handle customer inquiries via phone, email or other channels promptly.
• Provide accurate information and resolve basic service-related issues.
• Maintain and update customer records and documentation.

Skills

Strong communication skills in Arabic and English

Computer proficiency

Attention to detail

Organized

Education

High School or Diploma qualification

Job description

General Overview

We are hiring motivated and proactive UAE Nationals for entry-level Customer Support roles. This opportunity is ideal for high school graduates and diploma holders who are eager to start or grow their careers in a professional corporate environment and are available to join immediately.

As a Customer Support Officer you will be responsible for handling customer inquiries, providing timely support, managing documentation and ensuring a smooth and positive customer experience.

Key Responsibilities

• Handle customer inquiries via phone, email or other channels promptly and professionally.
• Provide accurate information and resolve basic service-related issues.
• Maintain and update customer records and documentation.
• Coordinate with internal teams to ensure timely follow-ups and issue resolution.
• Support service processes while adhering to company policies and standards.
• Ensure high customer satisfaction through clear communication and problem-solving.
• Manage multiple tasks while maintaining strong attention to detail.
• Adapt to evolving customer service procedures and workflows.

Requirements

• UAEN with a Family Book
• High School or Diploma qualification
• 12 years of experience in customer service operations or administration (preferred)
• Strong communication skills in Arabic and English
• Proficient in computer use and Windows-based applications
• Organized detail-oriented and able to work in a fast-paced environment
• Available to join immediately