Client Advisor

Fendi; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury fashion brand is seeking a FENDI Ambassador for their Mall of the Emirates Boutique in Dubai. The role involves delivering an elevated customer experience, leading sales, and nurturing customer relationships. Candidates should have a passion for fashion, excellent communication skills, and at least 2 years of experience in Fashion/Luxury sales. This position offers the opportunity to work in a prestigious environment and achieve personal and store sales goals.

Qualifications

• 2+ years of experience in Fashion/Luxury sales.
• Passion for retail and fashion trends.
• Excellent communication skills and friendly demeanor.

Responsibilities

• Lead individual sales and achieve performance targets.
• Engage in upselling and cross-selling.
• Manage customer service quality to meet expectations.

Skills

Sales performance

Customer service

Communication skills

Organizational skills

Fashion knowledge

Fluency in English

Education

Bachelor’s Degree or equivalent

Job description

Position

As a FENDI Ambassador in our Mall of the Emirates Boutique you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruit new clients to achieve and exceed individual and store sales goals.

Job Responsibilities

• Lead individual sales and achieve performance targets and KPIs
• Engage in upselling, cross selling and multiple selling for all product categories
• Grant an outstanding service to the clients in compliance with the company guidelines
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professionalism and human touch
• Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
• Support the store operations activities.

Profile

• 2+ years’ experience in Fashion/Luxury sales
• Bachelor’s Degree or equivalent is preferred
• Passion for retail and fashion trends
• Excellent communication skills, self-reliant, friendly and patient
• Organization, professionalism, self-confidence
• Fluent English, additional languages will be a plus.