Customer Care Analyst

Reach Employment Services; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading employment service provider in Dubai is seeking a Customer Care Analyst. This role involves contributing to service improvements, identifying process gaps, and analyzing data. You will liaise with IT and stakeholders to resolve issues and monitor customer satisfaction levels post-implementation. Candidates should possess strong analytical and communication skills.

Qualifications

• Strong analytical skills and ability to identify process gaps.
• Excellent communication skills to liaise with stakeholders.
• Experience in monitoring customer satisfaction levels.

Responsibilities

• Deliver effective contributions to improve service.
• Address development and production issues with Group IT.
• Monitor complaints and customer satisfaction post service implementation.

Job description

Customer Care Analyst Reach Employment Services•Dubai, United Arab Emirates

Customer Care Analyst Job Location Dubai United Arab Emirates Job Details Deliver effective contribution results by suggesting areas of improvements enhancements identify process gaps on services available and data analysis Liaise with Group IT and other stakeholders to address development and production issues Monitor complaints and customer satisfaction levels post service implementation