Premium Service Advisor – Upsell & Customer Care

Robinson & Co (Singapore) Pte Ltd; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive group in Ras Al Khaimah is seeking a passionate Service Advisor to represent their brand. Responsibilities include enhancing customer relationships, driving revenue through upselling, and providing expert advice on automotive services. The ideal candidate should have 3-5 years of automotive dealership experience, a strong understanding of automotive products, and excellent communication skills in English. This position offers opportunities for growth within a dynamic team.

Qualifications

• Minimum of 3–5 years as a Service Advisor in an automotive dealership.
• A solid understanding of automotive products, processes, and technical details.
• Passion for going the extra mile to delight customers.

Responsibilities

• Create strong, long-lasting connections with customers to enhance retention.
• Drive monthly revenue through strategic upselling.
• Address customer needs with expert advice ensuring quality service.
• Provide timely updates on vehicle progress to customers.
• Handle customer complaints efficiently to ensure satisfaction.
• Follow all company policies to deliver a premium customer experience.

Skills

Customer Service

Strong English communication skills

Automotive knowledge

Education

Diploma or Bachelor’s degree in Automobile/Mechanical Engineering

Tools

MS Office

SAP

Job description

A leading automotive group in Ras Al Khaimah is seeking a passionate Service Advisor to represent their brand. Responsibilities include enhancing customer relationships, driving revenue through upselling, and providing expert advice on automotive services. The ideal candidate should have 3-5 years of automotive dealership experience, a strong understanding of automotive products, and excellent communication skills in English. This position offers opportunities for growth within a dynamic team.