Customer Care Executive (UAE National)

The First Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global property developer is seeking a customer support specialist in Dubai. The role involves handling client inquiries, resolving issues, and ensuring a positive customer experience. Candidates must be UAE Nationals with strong communication skills in English and Arabic, preferably with customer service experience. This position offers the opportunity to contribute to customer retention and satisfaction in a dynamic corporate environment.

Qualifications

• UAE National with Family Book.
• Previous experience in customer service preferred.
• Ability to manage time effectively and work independently.

Responsibilities

• Handle inbound and outbound calls professionally.
• Respond to customer inquiries via various channels.
• Resolve customer complaints and elevate issues when necessary.
• Provide accurate information regarding services and updates.
• Maintain detailed records of interactions.
• Coordinate with internal teams for timely resolutions.
• Support customer retention initiatives.

Skills

Strong communication skills in English

Strong communication skills in Arabic

Ability to multitask

Tech-savvy with basic computer and CRM knowledge

Job description

Overview

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

Job Description

Job Purpose:

To provide exceptional customer support and service by handling client inquiries, resolving issues, and ensuring a positive customer experience. The role may also involve light outbound calling for follow-ups and client engagement.

Key Responsibilities:

• Handle inbound and outbound calls in a professional manner.
• Respond to customer inquiries via phone, email, or other communication channels.
• Resolve customer complaints and elevate issues when necessary.
• Provide accurate information regarding services, offers, and company updates.
• Maintain detailed and accurate records of interactions in the system.
• Coordinate with internal teams to ensure timely resolution of customer requests.
• Support customer retention initiatives and contribute to enhancing client satisfaction.

Desired Skill & Expertise

• UAE National wit Family Book.
• Strong communication skills in English and Arabic.
• Previous experience in customer service, call center, or administrative roles is preferred.
• Ability to multitask, manage time effectively, and work independently.Tech-savvy with basic computer and CRM knowledge.