Customer Service Representative jobs in Spain

Bachelor of Business Administration(Management), MBA/PG Diploma in Business Mgmt

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

DUTIES & RESPONSIBILITIES

Job Responsibilities:

Strategic Account Management & Business Development

• Build and maintain long-term relationships with key clients across Dubai and the Northern Emirates, acting as a trusted advisor and business partner.
• Drive business growth by identifying and developing new accounts, nurturing existing relationships, and expanding CNS s footprint across assigned sectors.
• Develop and maintain a clear account plan for each major client, aligned with annual sales targets and CNS s solution portfolio.

Sales Planning and Forecasting

• Create and manage a structured sales pipeline, ensuring accurate revenue forecasting and timely opportunity tracking.
• Identify upcoming projects and budget cycles within key accounts to proactively position CNS solutions.
• Monitor regional market dynamics and competitor activity to inform sales strategies and differentiate CNS offerings.

Solution Selling & Bid Management

• Propose tailored, value-driven technical and commercial solutions across CNS s full portfolio of IT services and solutions
• Collaborate with pre-sales, principals, and solution architects to deliver compelling proposals, presentations, and demonstrations.
• Lead contract negotiations to closure, ensuring profitability, compliance, and customer alignment.

Customer Satisfaction & Retention

• Ensure high levels of customer satisfaction by maintaining frequent engagement, understanding evolving needs, and resolving issues proactively.
• Serve as a key escalation point, collaborating with delivery, project management, and support teams to resolve client challenges.

Internal Collaboration and Reporting

• Work closely with PMO, finance, collections, and contract teams to support smooth project execution and timely billing.
• Maintain up-to-date client and opportunity data in CRM platforms (e.g., Salesforce, HubSpot).
• Prepare regular status reports and pipeline updates for senior sales management.

Education:

• Minimum:Bachelor s degree in Business Administration, Marketing, or a related field

• Desired:Master s degree (MBA or a related field)

Experience:

• Minimum:5+ years in account management, client relations, or sales

• Desired:7+ years with a proven track record in managing key accounts or enterprise clients

Skills & Abilities:

• Strong communication and client relationship management skills

• Solid understanding of IT services, solutions, and outsourcing models

• Strategic account planning and business development expertise

• Experience working with SLAs, contracts, and service delivery frameworks

• Proficiency in CRM tools such as Salesforce, HubSpot, or Microsoft Dynamics

• Ability to manage cross-functional teams and remote stakeholders

• Strong negotiation, presentation, and reporting skills

• Experience managing global accounts or offshore delivery models

• Familiarity with RFP/RFI processes and enterprise procurement systems

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