Customer Service Representative jobs in United States

Job Purpose:

• To build long term relationships by managing a portfolio of WBG Islamic customers in accordance with set revenue and risk parameters. Responsible for selling Islamic corporate banking products in line with business objectives. Jobholder will be responsible for business development for both new and existing customers.

Duties and responsibilities:

• Develop cost-effective, long-term assets and liability business with organizations of repute in order to ensure Bank’s maximum profitability.
• Build a dynamic target pipeline and market for new to bank customers from identified target sectors.
• Maintain adequate relationship contact with the customers to ensure their expectations are managed and they have appropriate understanding of the Bank’s products. ·
• Continually identify and explore cross selling opportunities that embed the bank and its products with the customer’s needs.
• Preparation of credit proposals, review spread sheets, analysis of financial statements, cash flows and projections as required.
• Monitor and ensure that utilization of the credit facilities is at least on par with competition.
• Constantly strive to enhance our wallet share of customer business.
• Review/Discuss/Follow-up/Action on excesses, past dues & other irregularities for regularization. ·
• Identify/Discuss/Escalate early warning signals in the portfolio
• Ensure an effective the housekeeping is maintained as per the bank’s requirement ·
• Review client files and ensure they are constantly updated in line with the bank’s internal audit and Shariah standards.
• Manage reports relating to credit approvals, excesses, extensions, early business alerts. To ensure all controls are complied
• Awareness and compliance of all polices of the bank (as amended time to time) which impact the scope of work.
• Ensure compliance to Know Your Customer (KYC), Anti-Money Laundering (AML) requirements in all dealings with existing and potential customers.
• Ensure all Islamic transactions are structured and executed within Shariah compliant guidelines as directed by the Internal Shariah Supervisory Committee (ISSC)
• Keep constantly abreast of market development which impact the credit portfolio (risk and revenue) and make recommendation for suitable change if required (product or process)
• Involvement and contribution in new initiatives / projects, including the development and/or upgrading of the Islamic banking product suite
• Prepare annual budgets for the portfolio in line with agreed strategy.
• Agree objectives with line manager.
• Review meetings with line manager to objectively access the performance on Operating Income, Funded Assets & Deposits vis-à-vis budgeted numbers.
• Performance to be formerly evaluated at least twice a year
• Ensure all documentation is perfected within 60 days from the Limit Advice. In the event of delays ensure deferral approvals are obtained.
• Timely testing of covenant compliance and escalation to credit either-way i.e. complied or failed.
• A good knowledge of products and procedures of major departments i.e. Trade Finance, Operations, Treasury, Credit etc.
• Ongoing dialogue to seek in-puts in structuring products, identifying and managing risks in the best interest of the bank.

Qualifications:

• Bachelor’s Degree related to a business field such as Accounting, Commerce and Economics.
• Professional Qualifications – MBA | CA | ACCA | CFA | CAIIB preferred
• Expected to hold an industry accepted Islamic finance certification (or complete the same within one year of joining)

Experience:

• Minimum 7-8 years banking experience in relationship management with reputable bank Good
• knowledge of Islamic Corporate Banking products and UAE Market knowledge is preferable.