Customer Service Representative jobs in United Kingdom

Position: Real Estate Sales Manager

Location: Dubai

Role Purpose:

• To lead and manage the performance of Real Estate Finance and real estate in general.
• Self-motivated Relationship Manager with a strong background in UAE real estate sales, proven track record of driving sales success, and contributing to business growth.
• The owner of client accounts, responsible for keeping them up to date.

Key Accountabilities and Responsibilities:

• Generating client leads for real estate financing.
• Counseling clients on market conditions, rates, prices, and mortgages.
• Developing competitive market prices by benchmarking against other banks.
• Creating property listings with details such as location, features, and size.
• Building client cases with all required documents as per ADIB standards.
• Finalizing deals, including signing facility offer letters and mortgage contracts.
• Maintaining strong relationships with clients, understanding their needs.
• Having a solid understanding of real estate products and market variances.
• Utilizing CRM and sales tools effectively.
• Exhibiting excellent communication, negotiation, and interpersonal skills.
• Calculating clients’ net worth and building cases for credit underwriting.
• Assessing client eligibility based on risk components and preparing amortization schedules.
• Providing excellent customer service throughout transactions.
• Addressing client inquiries professionally and promptly.
• Ensuring legal and contractual obligations are met during transactions.
• Following up with credit and operations teams on pipeline cases.
• Coordinate with valuation companies for reports.
• Achieving monthly sales targets.
• Driving business growth and new sales in Real Estate Finance.
• Collaborating with the Head of Sales to meet targets.
• Maintaining customer experience and managing real estate accounts.
• Taking ownership of pipeline cases and following up to close transactions.
• Adhering to HR policies and communication standards.

Required Skills and Knowledge:

• Bachelor’s degree in Business, preferably with specialization in Finance or Accounting.
• 8-10 years of relevant banking experience.
• Understanding of UAE real estate market dynamics.
• Proven sales success record.
• Knowledge of UAE banking practices, regulations, and risks.
• Strong planning, organization, and communication skills.
• Proficiency in MIS and risk assessment components.
• Time management and analytical skills.
• PC literacy.