Front Office - Front Desk Agent

Hala Arjaan By Rotana; Abu Dhabi; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector is seeking dynamic Front Office professionals to enhance guest experiences. As a Front Desk Agent, you will play a key role in ensuring every guest feels welcomed and valued, providing exceptional service from check-in to check-out. This position demands strong interpersonal skills, a proactive approach, and the ability to thrive in a fast-paced, multicultural environment. If you are passionate about delivering outstanding customer service and have a background in hospitality, this opportunity could be your next career step.

Qualifications

• Degree in hospitality with front office experience in a hotel.
• Excellent written and verbal English communication skills.

Responsibilities

• Provide professional and customer-focused service to guests.
• Administer front desk cashiering standards and ensure guest privacy.

Skills

Customer Service

Communication Skills

Problem Solving

Interpersonal Skills

Computer Literacy

Knowledge of Opera

Education

Degree in Hospitality

Tools

Opera

Job description

Job Description

We are currently looking for dynamic and self-motivated Front Office professionals who want to advance their careers.

As a Front Desk Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities include:

1. Providing prompt, courteous, and efficient service to all guests to achieve high customer satisfaction through personalized service from arrival to departure.
2. Greeting guests personally by name, if known, and escorting them to their rooms to make them feel welcomed and expected.
3. Conducting in-room and hotel familiarization and assisting guests with hotel activity inquiries and requests.
4. Maintaining up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and related information to respond to guest queries.
5. Being aware of daily rate levels and occupancy levels.
6. Accurately administering front desk cashiering standards and complying with all policies and procedures.
7. Processing accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized front office systems.
8. Maintaining guest privacy by ensuring confidentiality of guest details.
9. Having a thorough understanding of the hotel’s policies, procedures, and service standards, and full knowledge of hotel facilities and events.

Skills and Qualifications

You should ideally hold a degree in hospitality with previous experience in the front office department of a hotel. Excellent written and verbal English communication skills are essential, along with knowledge of an additional language. Strong interpersonal and problem-solving abilities are also required. Computer literacy and prior experience with Opera are advantageous.

Knowledge and Competencies

The ideal candidate will be customer-driven, proactive, and personable, with an outgoing and approachable character. Ability to work well under pressure in a fast-paced environment, and to thrive in a multicultural team, is essential. Additional competencies include:

• Understanding the job
• Taking responsibility
• Recognizing differences
• Customer focus
• Adaptability
• Teamwork