Customer Service Agent jobs in United Arab Emirates

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Our client is a leading FMCG company headquartered in Dubai, UAE, with a strong footprint across the Middle East and Africa. They are seeking a dynamic and visionary Head of B2B Sales to lead and grow their ingredients division particularly in high-value categories.

The Role :

As the Head of B2B Sales, you will spearhead the strategy, operations, and performance of the ingredients business across MEA. This is a high-impact leadership role that blends commercial strategy, operations, and talent development. You will drive volume, efficiency, and profitability while ensuring the region’s growth trajectory remains strong and sustainable.

• Full P&L accountability for the ingredients business across the Middle East and Africa.
• Develop and implement a five-year strategic growth plan in collaboration with regional leadership teams in SSA and MENA.
• Manage the supply base for FFMP in coordination with the Member Relations team, ensuring consistent product availability and quality.
• Deliver accurate monthly forecasting for volumes, stock, and debtor management to support optimal working capital usage.
• Lead a high-performing team while partnering with HR to nurture talent and build a robust succession pipeline.
• Expand a sustainable and profitable customer base across the region through strategic relationship management.
• Ensure business needs and market challenges are effectively communicated and aligned with the wider global Ingredients strategy.
• Maintain risk oversight and implement mitigation strategies in a dynamic and evolving market environment.

The Ideal Candidate :

• Minimum of 5+ years' experience managing commodity or ingredients portfolios in international markets, preferably within the FMCG or dairy sector.
• Strong commercial acumen with deep understanding of financial performance, budgeting, and forecasting.
• Proven leadership with the ability to inspire teams, make informed decisions, and drive business results.
• Experience in building and maintaining long-term supplier and customer relationships.
• High-level strategic thinking with the agility to adapt in complex market environments.
• Outstanding interpersonal, communication, and presentation skills with the ability to engage across all levels.
• Committed to people development, team growth, and living the organization’s values.
• Flexibility to travel as needed across the Middle East and Africa.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Administrative, Manufacturing, and Business Development

Manufacturing and Food and Beverage Manufacturing

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