Host

Kerzner International Management; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality company in Dubai is seeking a Host to welcome and assist VIP guests at the One&Only Royal Mirage Resort. The ideal candidate will have 1-2 years’ experience in a similar role within the upscale luxury hospitality industry, with strong customer service skills and attention to detail. Knowledge of the Opera system is a plus. This position requires excellent communication skills in English and a flexible schedule.

Qualifications

• 1-2 years' experience in luxury hospitality or five-star hotels.
• Strong customer service and reservations background.
• Excellent verbal and written communication skills in English.

Responsibilities

• Welcome and assist VIP guests with check-ins and concierge enquiries.
• Ensure special requests for VIP guests are managed.
• Communicate with the airport team about guest arrivals.

Skills

Customer service skills

Attention to detail

Analytical skills

Communication skills

Tools

Opera system

Job description

Kerzner International has a fantastic opportunity for a Host to join One&Only Royal Mirage Resort in Dubai.

Host Responsibilities and Duties

• Welcome and assist all VIP guests with tasks: check‑in, escorting, concierge enquiries, and guest orientation of the resort.
• At the start of the shift take note of all VIP arrivals and ensure that all special requests have been attended to and allocated.
• Ensure all VIP arrival guests are greeted warmly and personalized as per standard procedures.
• Adhere to all Resort rules and regulations as per Service Standard Policies and procedures, and follow all communications briefed by the Manager.
• Attend departmental briefing at the start of each shift and submit daily arrival lists with comments and remarks of respective guests.
• Communicate any special requests or comments immediately to the team and to the Manager.
• Have a good knowledge of all attractions, sales promotions and resort activities at all times.
• Have thorough knowledge of the resort layout to assist the guest with any requested directions or tour of the resort.
• Recognize all guests celebrating a special occasion during check‑in and ensure that all required departments and actions are taken to celebrate.
• Update all guests’ profile in Opera and after check‑in and ensure all passports’ scanned copies are attached to the registration cards.
• All registration cards should be dropped at the end of the shift at the Front Desk back office.
• Organize any special amenities for VIP arrivals and complaints handling or special celebration.
• Carry out the daily courtesy calls to check on guest satisfaction and update the Team Leaders of any issue for special actions.
• Ensure that resort collaterals stocks are in place and set‑up to be given to VIP guests and ensure checking with marketing for any new updates.
• Ensure that agreed magazines titles and newspapers are placed according to instructions.
• Ensure room allocation is done as per guest’s requests as much as possible.
• Follow‑up with housekeeping of any pending queue rooms and priority rooms for arrivals and service.
• Liaise with the airport team to monitor guest arrival and inform the Team Leaders and Managers of the location and arrival time of the guest to the resort.
• Communicate guests transport requests correctly and timely as per resort standards.
• Be trained in emergency procedures and basic first aid.
• Be flexible in working hours and schedules as per occupancy requirements.

Qualifications and Requirements

• Reporting directly to the Guest Experience Manager.
• At least 1–2 years’ experience in a similar role in an upscale luxury hospitality industry or five‑star hotels.
• Customer service & reservations background with strong attention to details and analytical skills.
• Must be able to work under pressure and meet strict deadlines.
• Excellent spoken and written communication skills in English and/or another language.
• Computer literacy including relevant software and experience in using an Opera system.
• Middle East/GCC experience is an advantage.

Please apply directly through this website and submit your most recent CV. Applications that do not meet the requirements will not be considered.