Customer Relationship Manager jobs in United States

Datadog is seeking a Regional Manager, Sales Engineering to join our high-growth organization and world-class presales team. You will manage a team of talented Sales Engineers to help qualify and close opportunities and coach the team on their approach to providing technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POCs). This is a hands-on management role where you will take the lead technical role in your region supporting customer-facing activities and engagements for key accounts. You will enable a strong partnership between the SE team and other organizations within Datadog.

At Datadog, we value our office culture, the relationships and collaboration it fosters, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that suits them best.

What You'll Do:

• Partner with the Sales Team to articulate the overall Datadog value proposition, vision, and strategy to customers.
• Manage a team of individual contributors, helping to ensure customer success pre-sale.
• Assist recruiting efforts to find and hire top talent within your region. Mentor and coach new hires during onboarding to ensure proper ramping of skills and capabilities.
• Ensure that your team is enabled to support all required Datadog solutions along with key technical and soft skills.
• Develop a close working relationship with Product Management, Support, and Enablement to ensure continuity between pre- and post-sales activities.
• Deliver semiannual performance reviews and collaborate on and execute individual development plans.

Who You Are:

• Experienced with 13+ years in a Sales Engineering team lead or mentorship role and 3+ years in a Sales Engineering or other client-facing role.
• Coachable with a strong desire to improve and grow professionally, with demonstrated ability to navigate change.
• Proven ability to grow and develop a team.
• Experienced in recruiting both individual contributors and front-line leaders.
• Knowledgeable in current infrastructure and monitoring solutions and technologies.
• Able to build and execute evaluation plans with customers and mentor others on how to do so.
• Strong written and oral communication skills, capable of articulating both business benefits and technical advantages, and coaching others to do the same.
• Able to think strategically and creatively about various challenges.
• Fluency in Arabic is desirable but not required.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. If you're passionate about technology and eager to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Interdepartmental mentor and buddy program for networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture with Community Guilds and Inclusion Talks

Benefits and growth opportunities listed above may vary based on your employment country and status with Datadog.

Required Experience:

Manager