Healthcare Manager jobs in United Arab Emirates

Job summary

A prominent healthcare institution in Dubai is seeking a Call Center Manager to oversee daily operations of the call center, ensuring high-quality patient service and efficient workforce management. The ideal candidate will have strong leadership skills and a background in healthcare operations. Key responsibilities include managing team performance, developing operational metrics, and enhancing patient experience through innovative solutions.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration or related field required.
• Minimum 5-7 years of relevant call center experience; 2+ years in a managerial role.
• Certifications in CRM platforms or Project Management considered an advantage.

Responsibilities

• Lead and manage call center agents handling patient calls.
• Develop and implement operational policies and performance metrics.
• Ensure compliance with healthcare standards and patient privacy requirements.
• Monitor conversion rates and operational efficiency.