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Healthcare Manager jobs in United Arab Emirates

Healthcare Call Center Manager - Patient Experience

King’s College Hospital London, Dubai

Dubai
On-site
AED 120,000 - 160,000
Today
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Healthcare Insurance Operations Lead

Medi Clinic

Dubai
On-site
AED 120,000 - 200,000
Today
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Healthcare Operations Manager - Chinese National

Via Medica International

Abu Dhabi
On-site
AED 120,000 - 200,000
30+ days ago

Burner Operator

Talent Zone Consultants

United Arab Emirates
On-site
AED 60,000 - 120,000
30+ days ago

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Healthcare Call Center Manager - Patient Experience
King’s College Hospital London, Dubai
Dubai
On-site
AED 120,000 - 160,000
Full time
Today
Be an early applicant

Job summary

A prominent healthcare institution in Dubai is seeking a Call Center Manager to oversee daily operations of the call center, ensuring high-quality patient service and efficient workforce management. The ideal candidate will have strong leadership skills and a background in healthcare operations. Key responsibilities include managing team performance, developing operational metrics, and enhancing patient experience through innovative solutions.

Qualifications

  • Bachelor’s degree in Healthcare Administration, Business Administration or related field required.
  • Minimum 5-7 years of relevant call center experience; 2+ years in a managerial role.
  • Certifications in CRM platforms or Project Management considered an advantage.

Responsibilities

  • Lead and manage call center agents handling patient calls.
  • Develop and implement operational policies and performance metrics.
  • Ensure compliance with healthcare standards and patient privacy requirements.
  • Monitor conversion rates and operational efficiency.

Skills

Leadership
Communication
Healthcare Operations
CRM Platforms
Data-Driven Decision Making
Technical Understanding of Call Center Platforms

Education

Bachelor's Degree in Healthcare Administration or related field
Certifications in CRM platforms, Project Management, or Digital Marketing

Tools

Genesys Cloud
Job description
A prominent healthcare institution in Dubai is seeking a Call Center Manager to oversee daily operations of the call center, ensuring high-quality patient service and efficient workforce management. The ideal candidate will have strong leadership skills and a background in healthcare operations. Key responsibilities include managing team performance, developing operational metrics, and enhancing patient experience through innovative solutions.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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