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Descrizione del lavoro
A UAE-based retail group is looking for a customer service manager to coordinate reservations and ensure excellent dining experiences. Responsibilities include managing customer queries, coordinating with staff, and being the first point of contact for guests. Ideal candidates will have experience in hospitality, strong communication skills, and the ability to maintain calm in stressful environments.
Servizi
Competenze
- Previous experience in a similar role or in the hospitality industry.
- Excellent communication skills and ability to work under pressure.
- Attention to detail and knowledge of reservation systems.
Mansioni
- Manage reservations using our online system.
- Coordinate with kitchen and wait staff for smooth operation.
- Handle customer inquiries and complaints professionally.
- Ensure customer satisfaction through excellent service.
- Answer phone calls according to company standard procedures.
- Relay information regarding allergies to service staff.
- Show guests to their tables and introduce the concept.
- Accommodate special seating requests.
- Be knowledgeable about menu items and recommendations.
Conoscenze
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.