Customer Relationship Manager-Jobs in Vereinigte Arabische Emirate

Who we are:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

• Adheres to sales forecast and strategic plan to ensure optimization and profitability of the Business Unit
• Provides sales forecasts and ensures that the brand/category function is informed for required actions
• Manages sales operations, regularly monitors day-to-day operations, including checks on prospective clients, negotiations and the design of competitive sales packages
• Visits customer frequently to take orders, confirm delivery details and stock levels
• Records progress of enquiries and creates regular reports, including source of business trends, enquiry conversion rates, future predicted sales and other reports as directed by the sales manager
• Promotes the business to new and existing clients and secures new and repeat business by networking at various sales and corporate events
• Advises customers on forthcoming product developments and discusses special promotions
• Develops a database of qualified leads through referrals, email, and networking; identifies and develop new customer accounts to increase sales
• Prepares documents related to sale and supports contracting activities like purchase agreements, contracts, etc. in coordination with the Legal department
• Maintains and files all related documents and ensures compliance with regulatory and organizational standards
• Provides customers with clarifications, answers queries, provides requested information and follows-up with customers
• Provides accurate and timely forecasting on a periodic basis, and discusses inefficiencies related to the performance of the sales; prepares sales reports and summaries on a frequent basis
• Evaluates customer and is responsible for applicable background checks to ensure customer falls within the Business Unit’s guidelines
• Ensures all logistics related to sales orders and delivery are in place
• Ensures timely collection of receivables from clients (when applicable)
• Performs other responsibilities and tasks as required or as directed by management from time to time

• At least 3 years of proven sales experience in furniture retail industry
• Must be flexible with working in different shifts and at various locations within Dubai
• Must be highly presentable

• An opportunity to become part of diverse teams with international exposure
• Competitive pay
• Family benefits (visa, insurance, yearly ticket)