Customs & Customer Experience Specialist

REPA GROUP; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A logistics and customer service company in Dubai is seeking a Customs & Customer Experience Specialist to manage customs documentation and customer inquiries. The role requires expertise in GCC regulations, strong communication skills, and a customer-oriented approach. Candidates should possess a degree in Economics and relevant experience. This is a full-time position with growth opportunities.

Benefits

Housing and transportation allowance

Continuous training and professional development support

Informal work atmosphere

Qualifications

• Experience in customer service or sales in the GCC region.
• Strong customer-oriented thinking and approach.
• High level of initiative, team player, and ability to work independently.

Responsibilities

• Prepare and ensure compliance of customs documentation.
• Coordinate with customs brokers and regulatory authorities.
• Manage customer communications professionally.

Skills

Customer service expertise

Problem-solving skills

Export processes knowledge

Fluency in English

Proficiency in MS Office

Education

High school diploma or degree in Economics

Tools

ERP knowledge

Job description

We are seeking a highly skilled and customer-oriented Customs & Customer Experience Specialist to join our team. You will play a key role in managing customs documentation and compliance processes while ensuring excellent service delivery by managing customer inquiries, processing orders, and supporting our internal teams. If you're a great communicator, thrive in a fast-paced environment, and are detail-oriented, this position is for you.

Key Responsibilities

• Prepare, review, and ensure compliance of all customs documentation for shipments (including declarations, certificates of origin)
• Coordinate with customs brokers, freight forwarders, and regulatory authorities to facilitate smooth customs clearance
• Coordinate with the shipper and freight forwarders to obtain required documents
• Manage customer communications via phone and email with professionalism and empathy
• Process orders promptly and accurately, providing regular updates to customers
• Identify potential sales leads and coordinate with the external Sales team
• Contact suppliers to confirm stock and pricing, ensuring transparency with clients
• Resolve customer concerns efficiently and politely
• Use technical documentation (e.g., exploded views) to identify part numbers and collaborate with the Technical team when needed

Qualifications

• High school diploma or degree in Economics or similar field
• Experience in customer service or sales, specifically in the GCC region
• Expertise in export processes, particularly from UAE free zones to the GCC region
• Strong customer-oriented thinking and approach
• Strong problem-solving skills and customer focus
• Fluency in English (Arabic is a plus)
• High level of initiative, team player, and able to work independently
• Well-organized with the ability to prioritize workload effectively
• Proficient in MS Office; ERP knowledge is an advantage

Additional Information

Office location: Jebel Ali Free Zone, W3VX343 - Mina Jebel Ali - Jabal Ali Industrial Second - Dubai - United Arab Emirates

What we offer

• Informal atmosphere, international work environment with real growth opportunities
• A close-knit, agile local team where your voice matters
• Continuous training and professional development support
• Housing and transportation allowance
• Full-time role, Monday to Friday (8 hours)

Remote Work: No

Employment Type: Full-time

We are an equal opportunities employer and welcome applications from all qualified candidates.