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Résumé du poste
A leading marketing management firm in Dubai is seeking motivated Retention Agents. In this role, you will manage active clients, build long-term relationships, and address client concerns to enhance satisfaction and retention. Candidates should have a background in financial services and fluency in either Japanese or Malay. The position offers a competitive salary and performance bonuses in a supportive team environment.
Prestations
Qualifications
- Previous experience in a retention or sales role.
- Background in financial services, trading platforms, or investment-related industries.
Responsabilités
- Manage a portfolio of active clients and ensure continued engagement.
- Build long-term relationships and maintain regular communication with clients.
- Address client concerns, provide relevant information, and encourage ongoing activity.
- Identify client needs and offer suitable solutions to increase client satisfaction and retention.
Connaissances
We are expanding our international team and looking for motivated Retention Agents with a background in client relationship management and online financial services.
If you have experience supporting clients in dynamic, results-driven environments, we want to hear from you!
- Manage a portfolio of active clients and ensure continued engagement;
- Build long-term relationships and maintain regular communication with clients;
- Address client concerns, provide relevant information, and encourage ongoing activity;
- Identify client needs and offer suitable solutions to increase client satisfaction and retention.
- Fluency in Japanese or Malay;
- Previous experience in a retention or sales role;
- Background in financial services, trading platforms, or investment-related industries;
- Strong interpersonal and communication skills.
- Competitive salary package and performance bonuses;
- Friendly and supportive team atmosphere;
- On-the-job training and career development opportunities;
- Modern office and great location
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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