Call Center Agent ofertas em Emirados Árabes Unidos
Customer Service Manager
TRW
Automotive Customer Care Specialist
Qureos Inc
Visa Client Success Consultant - GCC (Hybrid)
Visa
Global Telemarketing Executive
DIFC
Consultant - Client Success DubaiKuwait
Visa
Descobre mais oportunidades do que em qualquer outro lugar. Procura mais ofertas agoraClient Administrator - Corporate Risks
Lockton Companies
Remote Growth & Sales Consultant - Leadership Focus
Unlock Your True Greatness
Crypto Technical Client Advisor — 24/7 Support
Copper
Liga-te a headhunters e candidata-te a empregos semelhantesDubai-Based Global Lab Services & Client Success Specialist
Mayo Clinic
Strategic Software Sales Executive
Aspentech
Banking Customer Service Specialist — Emirati Role
First Abu Dhabi Bank
Customer Service Representative Emiratized Role
First Abu Dhabi Bank
Strategic Post-Sales Advisor
Dow Jones & Company
Customer Service Advisor
PricewaterhouseCoopers
Customer Care Advisor Specialist
Dow Jones & Company
Customer Support Assistant
GluCare
Retail Sales Advisor
Axiom Telecom
Client Relationship Manager AVP
Marsh McLennan
AVP- Contact Centre - Customer Care Unit
First Abu Dhabi Bank
Techno-Commercial Consultant Electricity Bulk supply agreement
Wtsenergy
Call Center Team Lead & Operations Manager (Sharjah)
EmiraTalent
Global Real Estate Sales Consultant
Nationwide Middle East Properties LLC
Healthcare PR Account Manager | Strategic Client Partner
Daniel J Edelman Holdings
Customer Service Manager
Resumo da oferta
A leading automotive company in Dubai is seeking a proactive and experienced Customer Service Manager to manage the team and deliver exceptional service. The successful candidate will ensure high customer satisfaction by leading support efforts, managing inquiries across various channels, and training the team to uphold service standards. The role requires at least 23 years of commercial experience, with 4 years in customer support, plus strong leadership and problem-solving skills. Join the ZF team and apply now!
Qualificações
- Minimum 23 years of commercial experience and 4 years in customer support.
- Experience in leading remote teams in a matrix organization.
- Rigor in managing targets.
Responsabilidades
- Lead commercial and technical support to ensure high customer satisfaction.
- Manage customer inquiries across multiple communication channels.
- Coordinate team resources to guarantee optimal availability for customers.
- Set service levels, track performance, and drive continuous improvement.
- Develop working instructions and train the team to uphold standards.
- Optimize sales desk processes to enhance efficiency and service quality.
- Implement a culture of continuous feedback to improve customer experience.
- Support sales campaigns and manage all customer-related information.
Conhecimentos
We are seeking a proactive and experienced Customer Service Manager to manage our team and deliver exceptional service.
- Lead commercial and technical support to ensure high customer satisfaction
- Manage customer inquiries across multiple communication channels
- Coordinate team resources to guarantee optimal availability for customers
- Set service levels, track performance and drive continuous improvement
- Develop working instructions and train the team to uphold standards
- Optimize sales desk processes to enhance efficiency and service quality
- Implement a culture of continuous feedback to improve customer experience
- Support sales campaigns, ensure contract and manage all customer related information (quotes, contracts, invoices etc.)
- Minimum 23 years Commercial experience and 46 years customer support
- Demonstrated leadership & problemsolving skills
- Excellent interpersonal networking and communication skills
- Experience in leading remote teams in a matrix organization
- Rigor in managing targets
- Fostering collaboration & empowerment
- Impacting and influencing skills
- Positive attitude
Be part of our ZF team as Customer Service Manager and apply now!
Contact
Tereza echurov
Manager
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.