Call Center Team Lead & Operations Manager (Sharjah)

EmiraTalent; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT & Security firm in Sharjah is looking for a Call Centre Team Lead/Manager. You will oversee daily operations, lead a team of agents, and implement strategies to enhance service quality and operational efficiency. Ideal candidates will have experience in managing call centres, skills in performance coaching, and knowledge of customer service technologies. This role requires a hands-on leader who can maintain high standards while fostering a positive team atmosphere.

Qualifications

• Experience in managing a call centre and leading teams.
• Proven ability to set performance goals and provide coaching.
• Knowledge of call centre technologies and operational best practices.

Responsibilities

• Lead day-to-day call centre operations.
• Manage and mentor the call centre and site support team.
• Implement quality assurance programs for customer interactions.
• Develop and deliver training programs for staff.

Job description

A leading IT & Security firm in Sharjah is looking for a Call Centre Team Lead/Manager. You will oversee daily operations, lead a team of agents, and implement strategies to enhance service quality and operational efficiency. Ideal candidates will have experience in managing call centres, skills in performance coaching, and knowledge of customer service technologies. This role requires a hands-on leader who can maintain high standards while fostering a positive team atmosphere.