Client Success Specialist - Childcare Services

Malaak Homecare; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A childcare service provider in Dubai seeks a highly motivated Customer Management and Client Servicing Specialist. This role involves maintaining effective client communication, managing relationships through CRM, resolving client concerns, and achieving monthly targets. The ideal candidate should possess strong communication and problem-solving skills, technical proficiency with CRM systems, and the ability to multitask. Join our team to support families with exceptional service and care.

Qualifications

• Strong communication handling skills and active listening.
• Strong problem-solving skills with a proactive approach.
• Technical proficiency with familiarity in CRM systems.
• High attention to detail and strong organizational skills.
• Ability to build and maintain client relationships.
• Effective time management and multitasking skills.

Responsibilities

• Maintain regular communication with clients ensuring their needs are met.
• Develop and manage client relationships through effective CRM use.
• Address and resolve client concerns professionally and promptly.
• Coordinate with internal teams for timely service delivery.
• Gather client feedback for service improvement.
• Identify upselling and cross-selling opportunities.
• Assist in client onboarding and maintain accurate records.
• Achieve monthly targets set by management.

Skills

Strong communication handling skills

Active listening

Strong problem-solving skills

Technical proficiency with CRM systems

Attention to detail

Interpersonal skills

Time management

Job description

A childcare service provider in Dubai seeks a highly motivated Customer Management and Client Servicing Specialist. This role involves maintaining effective client communication, managing relationships through CRM, resolving client concerns, and achieving monthly targets. The ideal candidate should possess strong communication and problem-solving skills, technical proficiency with CRM systems, and the ability to multitask. Join our team to support families with exceptional service and care.