Office jobs in South Africa

To be responsible for all aspects of Lodge operations, to day-to-day staff management and guests. This position acts as the ambassador of the Red Carnation Hotel Collection brand for the hotel and responsible for leading the Lodge’s senior management team to meet business targets and deliver exceptional guest service.

• Department: Executive Management
• Reporting to: SA – Managing Director
• Location: The Bushmans Kloof Wilderness Reserve and Wildlife Retreat

• Diploma in Hotel or Food & Beverage Management
• 3 years Food & Beverage management experience in a 5* Hotel / Lodge, of which at least 3 years should be at Executive management level.
• 3 years Rooms Management experience in a 5* Hotel/ Lodge at a senior level.
• Computer literate with advanced working knowledge of Microsoft Office Outlook, Word and Excel
• Working knowledge of Micros
• Exposure to Opera
• Highly presentable
• Excellent command of the English language with solid verbal and written communication skills
• Proven ability to proactively analyse financial and economic data and proactively advise against potential risk
• Proven exceptional track record of guest interaction and service recovery
• Able to work flexible hours, weekends and holidays and late shifts and travel
• Able to live on-site

• Exposure to FnBShop
• Working with labour unions

• actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
• owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
• ensuring that you are familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook
• creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
• working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
• being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
• to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
• to be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

• ensuring constant floor presence during peak operational times; interacting with both staff and guests in a constructive manner, fostering positive relationships; and by taking personal responsibility for every guest and staff situation, seeing it through to its solution.
• ensuring that all senior management 1:1s and appraisals are completed timeously in accordance with the Hotel Communication Planner with the aim of nurturing a positive and honest relationship with employees with the goal of achieving the highest performance of excellence out of your team and high levels of staff retention.
• being actively involved in the training and development of each senior management team member by supporting their learning through on-the-job application and coaching, making them available for all appropriate training opportunities and holding the team member to account for the learning that they have successfully assimilated.
• applying the performance management and corrective action tools in accordance with the Hotel’s Code of Conduct with the aim of exhausting all opportunities to correct and support staff before utilising avenues for employment termination.
• ensuring that staff are rostered according to the peaks and troughs of the business; ensuring that there is always sufficient labour available to meet our high guest service standards while keeping labour costs to a minimum; and ensuring that all staff are afforded time to take sufficient rest by scheduling off days and leave in a manner that allows for work/life balance and high levels of morale and productivity; and ensuring there is roster flexibility to adapt to unscheduled absences like sick leave and family responsibility leave; and recording all attendance correctly and timeously on Net TimeSheet
• recommending updates to lodge operation policies and procedures, in order to maintain high standards and provide the best possible service to guests, and implement improvements where required.

• lead business development concepts and ensuring the successful planning and execution thereof in order to drive revenue and PR throughout the hotel.
• ensuring the lodge operational departments are properly resourced with necessary operating equipment to ensure the team can efficiently deliver on the high service standards
• ensuring that the executive and senior management team are driving and applying the appropriate management tools to; control staff payroll costs, control quality levels of service, staff development, staff training, adherence to the code of conduct and ensure that staff are being managed in accordance with RCH policies including the adherence to the Communication Planner, and the daily application of the Specific Skills Trainer Program.
• ensuring that all revenue is properly generated and accounted for by controlling and reporting on the Profit and Loss hotel statement.
• support the Sales team with key supplier meetings and attend industry events as the Lodge Brand Ambassador
• support the SA Managing Director with any Red Carnation Hotel Collection duties that are directed by Head Office and reporting to him/her on a weekly basis
• keeping the financial welfare of the business in mind in all activities
• keeping the staff welfare of the business in mind in all activities
• ensuring that all department’s deliver a seamless and effortless guest experience in accordance with Red Carnation and Leading Hotel of the World standards
• Actively manage the staff village quarters ensuring that a healthy and safe living environment is maintained at all times and that company policies are strictly adhered to.
• proactively leading the executive and senior management team to anticipate and exceed guest expectation
• ensuring that all guest feedback received, both in electronic and manual format, are responded to and followed up and followed through; and where relevant included in various reports; e.g. Mrs Tollman’s daily report.
• Actively protect the business from any known risk by ensuring that all legal and health and safety requirements are met and maintained.

• Greet and meet guests ensuring that a relationship is built and maintained with return guests; taking personal responsibility for any guest situations, seeing the situation through to the solution.
• Conduct property checks and highlight any Maintenance and Housekeeping that is needed for the upkeep of the building
• Drive and facilitate operational meetings such as a daily morning meeting and a head of department weekly operational meeting to ensure that all departments are prepared for future guest arrivals.
• being actively present in the operation, ensuring the consistent adherence and application of lodge standards, with particular focus on Red Carnation Hotel standards to ensure the delivery of a seamless and effortless guest experience by all department
• to ensure that the Lodge premises, property, guests, staff and animals are safe and secure at all times and that all legal requirements are adhered too.

• Ensure quality standards for infrastructure and technical maintenance of The lodge
• Develop a long and short term operational plan, to ensure the lodges sustainability goals are met.

The advert has minimum requirements listed. Management reserves the right to use additional / relevant information as criteria for short-listing. Bushmans Kloof Wilderness & Wellness Retreat is committed to achieving an inclusive and diverse workforce that reflects the demographics of South Africa. In line with our Employment Equity objectives, preference will be given to candidates from designated groups as defined by the South African Employment Equity Act. We encourage applications from all individuals who meet the job requirements and share our dedication to exceptional hospitality.

Compensation: To be discussed