Customer Service Consultant - Logistics/ Supply Chain

Vontier; Dihlabeng Local Municipality; On-site; ZAR 25 000 - 35 000; Full time

Job summary

A global industrial technology company seeks a Customer Service Consultant specializing in Logistics/Supply Chain. This role involves managing customer orders, coordinating with factories, and ensuring compliance with international trade requirements. Candidates should possess a relevant degree, 5+ years of customer service experience, and strong skills in Excel and communication. This position emphasizes teamwork and problem-solving within a dynamic environment with opportunities for continuous growth.

Qualifications

• 5-year customer service experience required.
• Experience in Order Management is compulsory.
• Experience in Logistics and Supply Chain is necessary.
• Experience in International Trade is essential.
• Knowledge of import/export carriers and customs matters is a must.

Responsibilities

• Drive all back-office activities necessary to receive, process, and confirm customers’ orders.
• Understand international trade requirements within the Middle East and Africa region.
• Communicate constantly with sales and customers to ensure smooth operations.
• Log, monitor, and resolve all order issues as they arise.
• Evaluate orders and obtain necessary approvals before processing.

Skills

Strong Excel dashboard and visual presentation skills

Significant attention to detail

Problem-solving and decision-making skills

Strong interpersonal and communication skills (verbal & written)

Strong teamwork attitude

Fuel Retail industry knowledge and experience

Extensive knowledge of internal MRP processes and infrastructure

Education

Degree in relevant field

Equivalent Experience

Tools

Sales Force

Job description

JOB TITLE: CUSTOMER SERVICE CONSULTANT - LOGISTICS/SUPPLY CHAIN

REPORTING TO: CUSTOMER SERVICE MANAGER

PORPOSE OF POSITION

The Customer Service Consultant is tasked with driving all back‑office activities necessary to receive, process and confirm customers’ orders timely for any customer or distributor buying solution‑driven products offered for the Retail and Fueling Solutions Industry in the MEA region. The role aims to maximize efficiency in order intake, end‑to‑end order management, and revenue for the given period while meeting delivery time expectations and enhancing the customer experience. The consultant also manages outbound customs and trade issues and maintains all relevant customer data.

KEY RESPONSIBILITIES

• Full understanding of international trade requirements within the Middle East and Africa region
• Assessing and processing orders with factories and customers
• Evaluating orders and obtaining necessary approvals (pricing, discount, shipping information, etc.) before processing
• Logging all orders and tracking shipment details in Sales Force
• Co‑ordinating with factories on production lead times and ensuring order readiness
• Attending calls with factories to understand production issues and discuss improvements
• Ensuring appropriate order flow compliant with organizational policies
• Co‑ordinating with finance to resolve invoice and pricing issues
• Monitoring and evaluating all orders and sales processes, providing weekly reports to customers
• Communicating with the sales department and customers
• Working with factories and customers for inspection processes to ensure smooth shipment
• Checking the accuracy of shipping documents and proactively avoiding issues during customs clearance
• Filing all documents in respective order folders and sharing with customers, sales, AR teams as needed
• Co‑ordinating with factories/customers on Letters of Credit and providing necessary inputs
• Co‑ordinating with forwarders and customers on shipment deliveries
• Logging, monitoring, and evaluating all order issues
• Assisting Sales teams in obtaining required proforma documents and related information

DELEGATION OF AUTHORITY

• As per Board‑approved DOA and functions outside the DOA
• As delegated by the Managing Director when necessary

POSITION RELATIONSHIPS

Internal

• Head of Departments
• Key Accounts Managers
• Regional Sales Managers
• Finance team

External

• Factories
• Suppliers
• Customers
• Freight agents

MEASURES OF PERFORMANCE

Leading: Customer Retention, Customer Satisfaction

Lagging: Revenue growth, On‑time response and delivery

PERSONAL QUALIFICATIONS & EXPERIENCE

Education / Achievements

Required

• Degree in relevant field

Preferred

• Equivalent Experience

Experience / Knowledge

Required

• 5‑year customer service experience
• Experience in Order Management
• Experience in Logistics and Supply Chain
• Experience in International Trade
• Knowledge of import/export carriers and customs matters

Preferred

• Customer service experience in a similar industry
• Order Management experience in a similar industry
• Further studies including Logistics and Supply Chain
• Further knowledge including International Trade
• Experience with Sales Force an advantage

Specific Skills

Required

• Strong Excel dashboard and visual presentation skills
• Significant attention to detail
• Problem‑solving and decision‑making skills
• Strong interpersonal and communication skills (verbal & written)
• Strong teamwork attitude
• Fuel Retail industry knowledge and experience
• Extensive knowledge of internal MRP processes and infrastructure

Preferred

• Strong Excel dashboard and visual presentation skills
• Significant attention to detail
• Problem‑solving and decision‑making skills
• Strong interpersonal and communication skills (verbal & written)
• Strong teamwork attitude
• Fuel Retail industry knowledge and experience
• Extensive knowledge of internal MRP processes and infrastructure

Language Proficiency

Required

• English – Full Professional Proficiency
• French – Full Professional Proficiency
• Arabic – Full Professional Proficiency

Preferred

• English – Full Professional Proficiency
• French – Full Professional Proficiency
• Arabic – Full Professional Proficiency

ROLE SPECIFIC COMPETENCIES & BEHAVIOURS

Customer Obsessed

• Solicits voice of the customer and drives actions to improve customer experience
• Holds others accountable for meeting customer needs
• Addresses gaps in the team’s ability to meet emerging customer needs
• Continuously improves processes to be more aligned with the customers

Inspiring

• Think beyond the day‑to‑day, taking a long‑term, big‑picture view of the business
• Clarifies the organization’s vision and strategy to the team, ensuring efforts are prioritized to support them
• Leads the team to pursue possibilities that will create sustainable value

Build Extraordinary Teams

• Nurtures and develops promising ideas through prototyping and experimentation
• Challenges others to develop breakthrough solutions
• Ensures varied perspectives are included in the process of innovation
• Encourages others to address challenges in new and better ways

Courageous

• Builds energy and optimism in others in support of Our Shared Purpose
• Communicates the vision of the organization in a way that others can relate to and buy into
• Helps others envision a greater sense of what is possible for the organization’s future
• Ensures others understand how their efforts and contributions make a positive difference

Deliver results

• Builds a cohesive team that drives the goals and success of the organization
• Communicates clear goals and roles to team members
• Builds a team that has the right mix of skills and leverages the strengths of individual members
• Celebrates team accomplishments

Adaptable

• Coaches people on how to take a stand in the face of adversity when they believe in something
• Confronts tough organizational issues and disagreements
• Delivers difficult messages directly
• Demonstrates the courage to say “no” when necessary

Innovative for Impact

• Sets high expectations and leads others to achieve results through VBS
• Leads others to persist despite setbacks or obstacles, creating a sense of urgency in the team
• To deliver on time, high quality results with an unwavering commitment to our values and standards of conduct
• Drives a track record of continuous improvement and sustainability

Strategic

• Leads experimentation to find the best solution
• Shares lessons learned from both successes and failures
• Creates opportunities for self and others to try new things
• Applies lessons from different experiences to new situations

Lead with VBS

• Establish VBS credibility through demonstrating the ability to lead Kaizen events
• Coaches leaders on how to use VBS to address business challenges and opportunities, including selecting the appropriate tool and applying it to generate results
• Builds VBS expertise of the team, establishing and growing capable VBSL support and VBS Champion resources that can support the team
• Willing to seek out subject matter experts in VBS to build capability within the organization

WHO IS GILBARCO VEEDER-ROOT

Gilbarco Veeder‑Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long‑term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi‑energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work‑life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone – we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s enable the way the world moves!