Internal Sales jobs in South Africa

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Job Summary

This role involves interacting with customers, offering guidance, highlighting products, and assisting in making purchasing decisions. The primary goal is to facilitate sales by explaining product features and benefits, maintaining in-depth product knowledge, and supporting the store's sales objectives.

Additional Duties

You may be asked to support various store activities outside your core responsibilities, such as setting up displays, maintaining cleanliness, or assisting with promotions.

Key Responsibilities

1. Achieve sales targets
2. Promote, market, and merchandise products
3. Work collaboratively with team members
4. Ensure compliance with company policies
5. Make follow-up calls to re-servable customers
6. Assist customers at the cash desk and build relationships for future business
7. Schedule and conduct home visits with customers
8. Apply sales techniques effectively, understanding the company's sales plan and principles
9. Work flexible hours, including after-hours visits
10. Attend training sessions on sales skills, product knowledge, and customer service
11. Treat customers with friendliness, dignity, and respect
12. Build lasting customer relationships through genuine assistance
13. Follow up post-delivery to ensure customer satisfaction
14. Address customer complaints promptly and escalate unresolved issues
15. Organize sales events within budget and follow up on leads
16. Maintain knowledge of merchandise and stock locations
17. Collaborate with sales representatives for product demonstrations
18. Ensure a safe working environment by adhering to safety standards and housekeeping

Minimum Requirements

• Matric certificate
• Reside within 15 km of the job location
• Clear criminal record

Preferred Qualifications

• South African candidates
• Experience as a salesperson
• Minimum of 2 years retail experience

Application Process

Applicants must complete the following assessments and questions:

• JOBJACK Numeracy Assessment
• JOBJACK Literacy Assessment

Questions include:

• Specific area of residence
• Previous sales or customer service experience
• Ability to meet sales targets
• Methods for providing accurate product information
• Handling customer dissatisfaction
• Strategies for building and maintaining customer relationships