Remote Sales Operations Manager (Salesforce Superuser)

Cambrilearn Online School; Gauteng; Remote; ZAR 600 000 - 800 000; Full time

Job summary

A rapidly growing online education firm is seeking a Sales Operations Manager to lead Salesforce management and optimize sales processes. The ideal candidate has over 5 years' experience in sales operations with strong analytical skills and a proven track record in student acquisition and retention. Join a collaborative team where your contributions can directly impact the education landscape.

Benefits

Opportunity to shape sales strategy

Flexible work environment

Support for professional growth

Qualifications

• 5+ years in Sales Operations or a related role.
• Proven experience in managing sales processes.
• Advanced proficiency with Salesforce.

Responsibilities

• Manage Salesforce configuration and data integrity.
• Design and improve sales processes.
• Build dashboards to track KPIs.

Skills

Sales Operations Management

Salesforce Expertise

Analytical Skills

Communication Skills

Process Orientation

Education

Bachelor's degree in Business, Sales, Operations, or Analytics

Tools

Salesforce

Google Sheets

HubSpot

Intercom

Job description

Remote Sales Operations Manager (Salesforce Superuser)

We are a rapidly growing online schooling business, reinventing education through personalised, tech-enabled learning.

As we scale globally—both online and through physical hybrid centres—we're building a high-performance commercial team to drive acquisition and retention of students across multiple markets.

We're looking for a Sales Operations Manager who will be the engine behind this growth: a systems thinker who thrives in fast-paced environments, uses data to drive performance, and brings the kind of rigor that transforms good sales teams into great ones.

Key Responsibilities

Salesforce & Tech Stack Management

Full access to Salesforce administrative capabilities to configure, customise, and manage all aspects of the platform.

Own the configuration, optimisation, and daily management of Salesforce as the central sales platform.

Ensure CRM data integrity, implement automation workflows, and support system integrations with marketing and customer success tools.

Champion user adoption across the sales team and conduct regular training and support.

Sales Strategy & Execution

Design, implement, and continuously improve sales processes for both new enrollments and student retention, ensuring alignment with business objectives.

Collaborate with leadership to refine go-to-market strategies and support rollouts in new territories.

Identify pipeline gaps, forecast risks, and present actionable insights to sales and leadership teams.

Data, Reporting & Forecasting

Build and maintain real-time dashboards and reporting tools to track KPIs across new sales and retention funnels.

Analyse trends in lead conversion, sales-rep performance, churn risk, and customer behaviour to drive proactive decision-making.

Provide weekly, monthly, and ad hoc reports to management with strategic recommendations.

Process Compliance & Quality Assurance

Monitor sales reps' adherence to defined sales processes and communication protocols.

Implement quality assurance checks to ensure communication with prospective and current students reflects our brand values and tone.

Support the CEO in identifying performance issues and coaching opportunities.

Introduce and embed best‑of‑breed tools, methodologies, and practices into the sales operation.

Research and recommend improvements in sales workflows, lead management, and customer journeys.

Stay informed on industry trends, especially in EdTech and hybrid / online education models, to maintain our competitive edge.

About You

Must-Have Skills & Experience

5+ years in Sales Operations, Revenue Operations, or a related role in a scale-up or fast-growth environment.

Proven experience in managing both acquisition and retention sales processes.

Advanced proficiency with Salesforce—including reporting, dashboards, automation, and integrations.

Highly analytical with strong Excel / Google Sheets skills and experience in CRM and sales analytics.

Strong communicator with an eye for tone and quality in customer-facing communication.

Process-oriented mindset with attention to detail and commitment to operational excellence.

Able to assess and optimise ROI of sales campaigns and retention initiatives.

Preferred Qualifications

Bachelor's degree in Business, Sales, Operations, Analytics, or similar.

Salesforce Certified Administrator or Advanced Administrator preferred.

Experience in online education, EdTech, or subscription-based services.

Familiarity with additional tools such as HubSpot, Intercom, Aircall, or Looker / Tableau.

What You'll Get

The opportunity to shape the sales backbone of a mission-driven, global education company.

A fast-paced, collaborative environment where your work has direct impact.

Flexibility, autonomy, and the support to grow with the business.

A team that values innovation, execution, and continuous learning.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Sales and Business Development

Industries

Education and Primary and Secondary Education