Greek Speaking Customer Service and Sales Representative

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

An international recruitment agency is seeking a Greek Speaking Customer Service and Sales Representative to assist passengers in both Greek and English. This fully remote position requires native-level fluency in Greek and a permanent South African ID. Responsibilities include working on airline reservations systems and meeting key performance indicators in a call center environment. Training is fully paid and conducted in-office for the first 15 weeks.

Benefits

Fully paid product and systems training

Flexible working hours

Work from home

Qualifications

• Native level fluency in Greek, both verbal and written.
• Permanent residency or South African ID required.
• Fibre internet connection or stable ADSL line.

Responsibilities

• Assist passengers with travel-related queries in Greek and English.
• Work on airline reservations systems and handle voice calls.
• Meet specific key performance indicators and client service levels.

Skills

Native level fluency in Greek language

Flexibility to work shifts

Customer service experience

Job description

Greek Speaking Customer Service and Sales Representative (Contact Center/BPO)

Western Cape, South Africa

Job Openings Greek Speaking Customer Service and Sales Representative (Contact Center/BPO)

About the job Greek Speaking Customer Service and Sales Representative (Contact Center/BPO)

Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.

Job Type: Full time/Permanent

Location: Cape Town, South Africa

Workplace: Fully Remote

Training: Training must be conducted in office for the first 15 weeks (Waterfront)

Working hours: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours will be sent 2 weeks in advance.

Requirements

• Native level fluency in Greek language: Verbal & Written
• Located in South Africa
• Permanent residence permit/ South African ID holders only
• Flexibility to work shifts
• Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
• UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
• Fully paid product and systems training provided.
• Training: 4 weeks (Fully Paid).

Responsibilities

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languages
• Work on airline reservations systems & handling voice calls in English & Greek may include some written correspondence.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment