German Speaking Customer Service & Sales Representative

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency seeks a German Speaking Customer Service & Sales Representative to assist a prestigious airline's passengers with travel-related queries. The role requires fluency in German and English, with responsibilities including handling voice calls and meeting key performance indicators in a demanding call center environment. Candidates must be located in South Africa and have a stable internet connection. This is a full-time permanent position with fully remote work options.

Qualifications

• Located in South Africa with a permanent residence permit or South African ID.
• Must have fixed line internet and UPS solution for load shedding.
• Willingness to work in a demanding call center environment.

Responsibilities

• Assist passengers with travel-related queries in German and English.
• Work on airline reservation systems and handle voice calls.
• Meet key performance indicators and client service levels.

Skills

Fluency in German

Customer service skills

Flexibility to work shifts

Ability to handle voice calls

Job description

Job Openings German Speaking Customer Service & Sales Representative

About the job German Speaking Customer Service & Sales Representative

Our client is an outsourced customer services partner to global B2B and B2C brands, providing multilingual omnichannel contact centre solutions, 24/7.

Job Type: Full time/Permanent

Workplace: Fully Remote

Requirements

• Located in South Africa
• Permanent residence permit/South African ID holders
• Flexibility to work shifts
• Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
• UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
• Fully paid product and systems training provided.
• Willingness and ability to work on a 24/7 rotational shift basis (8.5-hour shifts, including a 30-minute lunch break and two 15-minute breaks, with 7.5 hours of productive work per day).

Responsibilities

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post-flight departure travel-related queries in the customer relations department in German & English languages
• Work on airline reservations systems & handling voice calls in German may include some written correspondence.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment