German Speaking Customer Service & Sales Representative

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment firm is seeking a German Speaking Customer Service & Sales Representative to provide assistance to an airline's passengers. This role requires bilingual communication in German and English with responsibilities that include handling inquiries and reservations. Candidates must be located in South Africa with a permanent ID and possess a stable internet connection. The position is fully remote and involves working on a rotational shift basis.

Benefits

Fully paid product and systems training

Qualifications

• Located in South Africa with permanent residence permit or South African ID.
• Flexibility to work on a rotational shift basis.
• Stable internet connection and UPS solution required.

Responsibilities

• Assist passengers with travel-related queries in German & English.
• Handle airline reservation systems and voice calls.
• Meet key performance indicators in a demanding environment.

Skills

Fluent in German

English proficiency

Customer service skills

Ability to work on shifts

Tools

Airline reservation systems

Job description

Free State, South Africa

Job Openings German Speaking Customer Service & Sales Representative

About the job German Speaking Customer Service & Sales Representative

Our client is an outsourced customer services partner to global B2B and B2C brands, providing multilingual omnichannel contact centre solutions, 24/7.

Job Type: Full time/Permanent

Workplace: Fully Remote

Requirements

• Located in South Africa
• Permanent residence permit/South African ID holders
• Flexibility to work shifts
• Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
• UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
• Fully paid product and systems training provided.
• Willingness and ability to work on a 24/7 rotational shift basis (8.5-hour shifts, including a 30-minute lunch break and two 15-minute breaks, with 7.5 hours of productive work per day).

Responsibilities

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post-flight departure travel-related queries in the customer relations department in German & English languages
• Work on airline reservations systems & handling voice calls in German may include some written correspondence.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment