Customer Service and Sales Representative

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking a German Speaking Customer Service and Sales Representative for a fully remote position. The successful candidate will provide assistance to passengers in both German and English, working with a prestigious airline brand. Responsibilities include handling queries and reservations, meeting key performance indicators in a fast-paced environment. Candidates must have native-level German fluency and reside in South Africa with a stable internet connection.

Benefits

Fully paid product and systems training

Qualifications

• Located in South Africa and holds a valid South African ID or Permanent residence permit.
• Must have a stable wired internet connection.
• Experience in a customer service role would be advantageous.

Responsibilities

• Assist passengers with travel-related queries in German & English.
• Work on airline reservations systems and handle voice calls.
• Meet specific performance indicators for customer service.

Skills

Native level fluency in German language: Verbal & Written

Flexibility to work shifts

Ability to assist with travel-related queries

Job description

German Speaking Customer Service and Sales Representative (Contact Center/BPO)

About the job German Speaking Customer Service and Sales Representative (Contact Center/BPO)

Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.

Job Information

Job Type: Full time/Permanent

Workplace: Fully Remote

Training: Training must be conducted in office for the first 15 weeks (Waterfront)

Working hours: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours will be sent 2 weeks in advance.

Requirements

• Native level fluency in German language: Verbal & Written
• Located in South Africa
• Permanent residence permit/ South African ID holders only
• Flexibility to work shifts
• Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
• UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
• Fully paid product and systems training provided.
• Training: 4 weeks (Fully Paid).

Responsibilities

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
• Work on airline reservations systems & handling voice calls in English & German may include some written correspondence.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment