Greek Speaking Customer Service and Sales Representative

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A prestigious recruitment agency is seeking a Greek Speaking Customer Service and Sales Representative for a fully remote position. Candidates must be located in South Africa and possess native fluency in Greek, both verbal and written. Responsibilities include assisting passengers of a prominent airline and managing inquiries in both Greek and English. This role demands flexibility to work shifts in a fast-paced, time-sensitive call center environment, ensuring excellent client service levels are met.

Benefits

Fully paid product and systems training

Rotational shifts with advance notice

Qualifications

• Located in South Africa and holds a permanent residence permit or South African ID.
• Ability to handle voice calls and written correspondence in both Greek and English.
• Prepared to work in a demanding and time-sensitive call center environment.

Responsibilities

• Work for a prestigious airline brand on various work streams.
• Assist passengers with travel-related queries in Greek and English.
• Meet specific key performance indicators and service levels.

Skills

Native level fluency in Greek language: Verbal & Written

Flexibility to work shifts

Fibre internet connection or fixed stable ADSL line

Job description

Greek Speaking Customer Service and Sales Representative (Contact Center/BPO)

Job Openings Greek Speaking Customer Service and Sales Representative (Contact Center/BPO)

About the job Greek Speaking Customer Service and Sales Representative (Contact Center/BPO)

Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.

Job Type: Full time/Permanent

Workplace: Fully Remote

Training: Training must be conducted in office for the first 15 weeks (Waterfront)

Working hours: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours will be sent 2 weeks in advance.

Requirements

• Native level fluency in Greek language: Verbal & Written
• Located in South Africa
• Permanent residence permit/ South African ID holders only
• Flexibility to work shifts
• Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
• UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
• Fully paid product and systems training provided.
• Training: 4 weeks (Fully Paid).

Responsibilities

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languages
• Work on airline reservations systems & handling voice calls in English & Greek may include some written correspondence.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment