Customer Service and Sales Representative

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment firm in South Africa is seeking a French Speaking Customer Service and Sales Representative. The role requires native fluency in French and offers the chance to assist passengers for a prestigious airline brand. Full training is provided, and work is conducted remotely after an initial training period. Candidates should possess a permanent residence permit and stable internet connection. Responsibilities include handling queries and engaging with travelers in both French and English.

Benefits

Fully paid product and systems training

Work from home flexibility

Qualifications

• Must be located in South Africa with a permanent residence permit.
• Requires fibre internet connection or fixed stable ADSL line.
• UPS solution needed during load shedding.

Responsibilities

• Assist passengers with travel-related queries in French & English.
• Work on airline reservation systems and handle voice calls.
• Meet specific key performance indicators in a demanding call center environment.

Skills

Native level fluency in French language: Verbal & Written

Flexibility to work shifts

Customer service skills

Job description

French Speaking Customer Service and Sales Representative (Contact Center/BPO)

Job Openings French Speaking Customer Service and Sales Representative (Contact Center/BPO)

About the job French Speaking Customer Service and Sales Representative (Contact Center/BPO)

Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.

Job Type: Full time/Permanent

Workplace: Fully Remote

Training: Training must be conducted in office for the first 15 weeks (Waterfront)

Working hours: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours will be sent 2 weeks in advance.

Requirements

• Native level fluency in French language: Verbal & Written
• Located in South Africa
• Permanent residence permit/ South African ID holders only
• Flexibility to work shifts
• Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
• UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
• Fully paid product and systems training provided.
• Training: 4 weeks (Fully Paid).

Responsibilities

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in French & English languages
• Work on airline reservations systems & handling voice calls in English & French may include some written correspondence.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment