Customer Service-Jobs in Südafrika

Are you a retail superstar looking for a dynamic management role? Look no further! We are seeking a results-oriented Manager with a passion for delivering outstanding customer service at our Polokwane store.

As the Store Manager, you will be responsible for leading a team of 2+ employees and managing all aspects of store operations. You will maximize sales, control expenses, and maintain profitability through effective cost management.

Essential Duties and Responsibilities :

• Maximize Sales and Control Expenses : Ensure efficient sales operations while managing expenses effectively.
• Stock Control and Inventory Management : Conduct weekly stock-takes to maintain accurate inventory levels.
• Complete Store Operational Requirements : Schedule and assign tasks to employees, ensuring follow-up on work results.
• Maintain Store Staff : Recruit, select, orient, and train employees. Provide coaching, counselling, and disciplinary actions as needed.
• Monitor Employee Performance : Coach and counsel employees, monitor job results, and provide feedback.
• Financial Management : Prepare annual budgets, analyse variances, and initiate corrective actions as needed.
• Customer Relations : Establish rapport with potential and existing customers, understanding their requirements.
• Ensure Merchandise Availability : Approve contracts and maintain inventory levels to meet customer demands.
• Security Measures : Monitor security systems to protect merchandise and ensure a safe store environment.
• Compliance : Ensure compliance with legal requirements to maintain store stability and reputation.
• Marketing Displays : Set up effective marketing displays for sales floors and store windows.
• Cost Management : Manage controllable costs to maintain profitability.
• Sales Analysis : Analyse sales figures and forecast future sales to facilitate planning.
• Customer Service : Address customer complaints and comments promptly and effectively.
• Market Awareness : Stay informed about market trends and competitor activities in the retail industry.
• Policy Compliance : Maintain compliance with company policies and procedures.
• Additional Duties : Perform any other duties as required by the Supervisor.

These responsibilities are integral to ensuring operational efficiency, profitability, and customer satisfaction within the store.

Minimum Requirements :

• Matric (high school diploma), business qualification (desirable)
• 5 years of sales experience in high-end retail, 2 years as an Assistant Manager / Manager, solid homeware retail product and visual merchandising experience
• Demonstrated advanced proficiency in retail management, store sales systems, marketing, leadership, and communication.
• Strong ability to motivate others, with a customer-focused approach, adaptability, and quick learning ability.
• Effective team player, dedicated to delivering exceptional results.

Join our team and lead two store locations while driving sales and delivering exceptional customer experiences. Apply now and be part of our success story!