Hotel Receptionist

Cashbuild Limited; Soweto; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality provider in Soweto is looking for a dedicated guest service professional to enhance guest experiences. You will welcome and assist guests, providing high-quality customer service and managing check-ins/outs and payments. Essential experience includes customer relations and a strong command of English, while familiarity with hospitality tools like Opera is desirable. This role offers the chance to impact guest satisfaction positively in a thriving service environment.

Qualifications

• Experience of managing customer relations face to face and via phone.
• High level of spoken and written English.
• Customer service skills including phone and email interaction.

Responsibilities

• Welcome and direct guests in a friendly manner.
• Provide high quality customer service.
• Check guests in and out and manage payments.
• Handle communications professionally and promptly.
• Ensure all bookings and correspondence are managed accurately.

Skills

Customer Service Skills

High level of spoken and written English

Experience managing customer relations

Tools

Opera software

Job description

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out, take payments
• Manage telephones, emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional manner
• Working with all hotel departments to ensure guest expectations met or exceeded.
• For more information call or whatsapp our Recruitment Agency Team on 061 783 7753.

Person Specification Essential

• Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

• Proven experience in hospitality, reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software