Customer Recovery & Retention Specialist

Herotel Telecoms (Pty) Ltd; Klerksdorp; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A telecom service provider in Klerksdorp is seeking a Customer Recovery Agent to facilitate relationships with clients, analyze customer satisfaction data, and handle inquiries. The successful candidate must have at least 6 months of customer service experience, be proficient in English and Afrikaans, and possess strong communication skills. This role offers opportunities to engage with customers and ensure satisfaction through effective problem-solving.

Qualifications

• Minimum of 6-months customer service experience.
• Proficient in both English and Afrikaans.
• Strong communication skills, both written and verbal.

Responsibilities

• Facilitate relationships between the business and clients.
• Analyze and report on monthly NPS and operational NPS.
• Handle cancellations and customer queries.
• Proactive retention of detracting customers.
• Upsell existing customers to new packages.

Skills

Customer Service experience

Team player

Strong communications skills

Adaptable and resilient

Proficient in English and Afrikaans

Education

Grade 12

Job description

A telecom service provider in Klerksdorp is seeking a Customer Recovery Agent to facilitate relationships with clients, analyze customer satisfaction data, and handle inquiries. The successful candidate must have at least 6 months of customer service experience, be proficient in English and Afrikaans, and possess strong communication skills. This role offers opportunities to engage with customers and ensure satisfaction through effective problem-solving.