Web Lead & Quote Specialist — Customer Success

Zest Worx; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading service provider in Johannesburg is seeking a Web Lead Administrator to be the primary contact for incoming web leads. The ideal candidate should have strong customer service skills, a tertiary qualification beneficial, and at least 5 years of experience in a customer-facing role. Responsibilities include responding to leads with urgency, preparing quotes, and managing customer interactions. This role demands attention to detail and the ability to work under pressure.

Qualifications

• Minimum of 5 years’ experience in a customer facing role.
• Advanced computer literacy with strong Excel skills.
• Experience working in the service industry.

Responsibilities

• Respond with urgency to incoming leads.
• Prepare quotes and technical information.
• Follow up and close leads in a timely manner.

Skills

Customer service orientation

Effective communication

Attention to detail

Ability to work under pressure

Bilingual skills

Education

Matric

Tertiary qualification in Marketing / Administration / Finance

Tools

MS Office

Syspro or similar system

Salesforce

Job description

A leading service provider in Johannesburg is seeking a Web Lead Administrator to be the primary contact for incoming web leads. The ideal candidate should have strong customer service skills, a tertiary qualification beneficial, and at least 5 years of experience in a customer-facing role. Responsibilities include responding to leads with urgency, preparing quotes, and managing customer interactions. This role demands attention to detail and the ability to work under pressure.