Guest Experience Front Desk Agent

Cashbuild Limited; Soweto; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality provider in Soweto is looking for a dedicated guest service professional to enhance guest experiences. You will welcome and assist guests, providing high-quality customer service and managing check-ins/outs and payments. Essential experience includes customer relations and a strong command of English, while familiarity with hospitality tools like Opera is desirable. This role offers the chance to impact guest satisfaction positively in a thriving service environment.

Qualifications

• Experience of managing customer relations face to face and via phone.
• High level of spoken and written English.
• Customer service skills including phone and email interaction.

Responsibilities

• Welcome and direct guests in a friendly manner.
• Provide high quality customer service.
• Check guests in and out and manage payments.
• Handle communications professionally and promptly.
• Ensure all bookings and correspondence are managed accurately.

Skills

Customer Service Skills

High level of spoken and written English

Experience managing customer relations

Tools

Opera software

Job description

A leading hospitality provider in Soweto is looking for a dedicated guest service professional to enhance guest experiences. You will welcome and assist guests, providing high-quality customer service and managing check-ins/outs and payments. Essential experience includes customer relations and a strong command of English, while familiarity with hospitality tools like Opera is desirable. This role offers the chance to impact guest satisfaction positively in a thriving service environment.