Customer Service à Grande-Bretagne

Johannesburg, Centurion, Randburg, Cape Town, George, Durban

The Sales Admin Assistant will provide essential support to the sales team at the client’s different branches across South Africa. This position plays a crucial role in ensuring the smooth and efficient operation of the sales department. The candidate will be responsible for various administrative tasks assisting with sales operations and providing exceptional customer service to clients. The ideal candidate should be highly organized, detail-oriented, and possess excellent communication skills.

Responsibilities:

• Administrative Support:
  Assist the sales team with day-to-day administrative tasks including managing correspondence, scheduling appointments, and preparing sales documents.
  Maintain and update sales records, customer databases, and documentation.
  Handle incoming calls and direct them to the appropriate team members.
  Prepare and distribute sales reports and presentations as requested.
• Order Processing:
  Receive and process customer orders accurately and efficiently.
  Coordinate with internal departments to ensure timely order fulfilment and delivery.
  Track and monitor order status to ensure on-time delivery and customer satisfaction. Resolve any order discrepancies or issues promptly and professionally.
• Customer Service:
  Respond to customer inquiries and provide information about products, services, and pricing, and assist with order-related queries including order tracking, returns, and exchanges.
  Address customer concerns and complaints in a professional and empathetic manner, escalating issues to the appropriate department when necessary.
• Sales Support:
  Assist the sales team in preparing and distributing sales materials, presentations, and proposals.
  Conduct market research to identify potential leads and gather relevant information.
  Assist with the preparation and coordination of sales events, trade shows, and exhibitions.
  Collaborate with the marketing and sales team to ensure consistent messaging and branding.
• Data Management:
  Compile and analyze sales data, prepare sales reports, and provide insights to the sales team.
  Maintain accurate and up-to-date customer and sales information in the CRM system.
  Generate regular sales forecasts and performance reports for management review.

Requirements:

• Matric
• Business Management, Office Admin or related qualification
• Previous sales experience is a plus.
• Proven experience as a sales admin assistant or in a similar administrative role.
• Proficient in MS Office Suite (Word, Excel, PowerPoint) and CRM software.
• Excellent organizational and time management skills with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy in data entry and document preparation.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Previous experience in the solar energy or electrical equipment industry is advantageous.

This job description outlines the primary duties and responsibilities of the Sales Admin Assistant role at the client. However, other related tasks may be assigned as necessary to support the company’s sales objectives and operations.

Employment Type: Full Time

Experience: years

Vacancy: 1