Customer Recovery & Retention Specialist

Herotel Telecoms (Pty) Ltd; South Africa; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A telecommunications provider in South Africa is seeking a dedicated Customer Recovery Agent in Tembisa. The role focuses on building relationships with customers and ensuring their satisfaction by addressing their concerns and analyzing feedback. The ideal candidate should have at least 6 months of customer service experience, proficiency in English and Afrikaans, and strong communication skills. This is an opportunity to contribute to customer retention strategies and effective service delivery.

Qualifications

• At least a minimum of 6-months Customer Service experience.
• Ability to work in a team.
• Strong communications skills, both written and verbal.

Responsibilities

• Analyzing and reporting on monthly NPS, contacting detractors.
• Handling all cancellations and customer queries.
• Executing special projects and maintaining customer database.

Skills

Customer Service experience

Team player

Proficiency in English and Afrikaans

Strong communications skills

Adaptability

Resilience

Education

Grade 12

Job description

A telecommunications provider in South Africa is seeking a dedicated Customer Recovery Agent in Tembisa. The role focuses on building relationships with customers and ensuring their satisfaction by addressing their concerns and analyzing feedback. The ideal candidate should have at least 6 months of customer service experience, proficiency in English and Afrikaans, and strong communication skills. This is an opportunity to contribute to customer retention strategies and effective service delivery.