Customer Service-Jobs in Südafrika

Main Job Purpose:
To drive business growth by managing and expanding relationships with clients in both the government and private sectors. The Account Manager will focus on promoting all the company services, including Data Protection (Backup), Servers, Storage, HCI, Cloud, Backup, and Microsoft Services, ensuring customer satisfaction, retention, and new business acquisition. The role encompasses both new business development (hunting) and existing account management (farming).

Minimum Desired Qualifications:

• Bachelor’s Degree in Business Administration, Marketing, Information Technology, or a related field.
• Certification in sales or account management (e.g., Sales Management, Key Account Management)

Minimum Desired Experience:

• 8 - 10 years IT Technical Sales experience, with emphasis on ICT Client Services (End user devices, Boardroom equipment, end user resources etc)
• 6 – 8 Extensive Account Management and Sales Experience in the Public Sector within the ICT industry
• Business development experience
• Proven track record of success in managing government and private sector accounts.
• Strong understanding of IT infrastructure and services, including Data Protection, Servers, Storage, HCI, Cloud, and Microsoft solutions.

Minimum Desired Competencies:

• Self-starter with highly developed interpersonal skills, decisive and result oriented
• Excellent written, verbal and presentation skills
• Fluency in English.
• Exceptional analytical skills for analysing and determining client requirements
• Work well under pressure and commit to deadlines
• Have excellent people skills and intuitive to customers’ business needs
• Strong customer service and interpersonal skills for dealing with different types of customers and clients
• The ability to work independently and within a team
• Basic accounting and/or technical knowledge.
• Excellent Understanding of Government supply chain processes and tender / bid process
• Must understand, appreciate and follow company processes.
• ICT knowledge – Client Services specific
• Business acumen, compliance, and organising
• Strong sales and negotiation skills.
• Excellent relationship-building and communication abilities.
• In-depth knowledge of IT products and services, particularly the companies’ offerings.
• Ability to identify customer needs and align solutions effectively.
• Proficiency in CRM tools and sales analytics.

Responsibilities and Accountability:

Customer Relationship Management:

• Build and maintain strong relationships with clients in both government and private sectors.
• Serve as the primary point of contact for client inquiries and escalations.
• Regularly meet with clients to understand their business needs and propose suitable solutions from the company portfolio.

Sales and Business Development:

• Drive sales growth by identifying and closing new business opportunities.
• Develop and execute account strategies to meet sales targets.
• Promote all the company services, including Data Protection, Servers, Storage, HCI, Cloud, Backup, Microsoft Services and Support Services
• Collaborate with technical teams to develop and deliver tailored proposals and solutions.

Account Growth and Retention:

• Expand service offerings within existing accounts by identifying upsell and cross-sell opportunities.
• Ensure high levels of customer satisfaction to secure long-term partnerships.
• Conduct regular reviews with clients to measure satisfaction and identify additional needs.

Market and Sector Focus:

• Develop a deep understanding of the government and private sector landscapes.
• Stay informed about industry trends, government procurement processes, and private sector opportunities.
• Tailor sales strategies to align with the unique requirements of each sector.

Reporting and Analytics:

• Track and report on sales performance, pipeline status, and account growth metrics.
• Maintain accurate and up-to-date records in CRM systems.
• Provide regular updates to the Sales Manager on account activities and market insights.

Collaboration and Teamwork:

• Work closely with technical and operational teams to ensure seamless service delivery.
• Participate in cross-functional meetings to align sales and delivery objectives.
• Support marketing initiatives to increase brand awareness and demand generation.

NOTE:
The above job profile identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks. The job profile may be subject to review from time to time. The incumbent will be required to perform similar such duties and tasks in any area of Account Management as may be designated by management from time to time. The incumbent will at all times be required to render the highest level of courtesy and service to the company even where such service may fall beyond the main duties or scope of this position.

Desired Skills:

• IT Technical Sales experience
• ICT Client Services
• Extensive Account Management
• Sales Experience in the Public Sector
• IT infrastructure and services +Data Protection
• Servers
• Storage
• HCI
• Cloud
• and MS solutions