Branch Manager

Hr Genie; eMalahleni; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading security management firm in eMalahleni is seeking a Branch Manager to oversee financial performance, ensure adherence to security procedures, and manage branch operations. The ideal candidate will have 3-5 years of management experience, a relevant tertiary qualification, and a strong understanding of customer relationship management and financial documentation. This role involves constant review of operations to improve profitability and meeting customer service levels. Candidates with a background in Cash in Transit are encouraged to apply.

Qualifications

• Minimum of 3 to 5 years management experience.
• Previous specialized industry experience in CIT and Cash Management preferred.
• Sound understanding of financial information, such as Profit and Loss Statements.

Responsibilities

• Manage branch financial performance and resources effectively.
• Ensure adherence to security and operational standards.
• Review operations to improve profitability and customer service.

Skills

Management experience

Customer Relationship Management

Business acumen

Education

Matric

3 year tertiary qualification in General Management

Job description

About the role

To effectively manage branch resources and procedures to ensure that the contractual obligations to customers are achieved cost effectively and that the companys security procedures are applied throughout the branch.

To continually review and improve branch profitability and security.

Overall accountability for Cash in transit (CIT), Cash Processing Centre (CPC), Control Room, Safety, Security and people management and Vault within the branch.

Key Responsibilities will Include :

• Effective management of the branch financial performance
  Manage relationship between actual results, budgets and forecasts, delegating accountability where appropriate
  Manage the effective and efficient usage of company assets, i.e. vehicles, ensuring that all assets (including Cash Processing Centre equipment) are well maintained, accounted for, and utilized correctly to optimize the life of the assets
  Effective management and deployment of employees within the branch
  Set and agree on objectives and performance standards with staff, including the understanding of policy and procedures
  Monitor and manage performance and provide feedback
  Apply consistent and fair disciplinary action in line with legislation
• Succession Planning and Employment Equity
  Ensure that all employees are trained on the minimum standard operating procedures and to the statutory training requirements
  Monitor, manage and address staff motivation levels
• Effective management of operations
  Review and deploy resources, and thereafter continuously review operations to improve profitability and customer service levels.
  Make changes as necessary
  Maintain all customer SLAs and address deficiencies
• Review and remediate audit results and operational matrix
  Ensure that all relevant legislative requirements are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and Transport) are maintained
• Effective Security and Risk Management for the branch
  Adhere to group and company standards on risk and security mitigation and control in all aspects of the business
  Effective management of business development function
• Identifying new business opportunities in the branchs sphere of operations,
  Monitor and assess the market environment in terms of competitors and current customers.
  Up-sell of products and new services in line with customers' needs and risks.
• Health and Safety
  Participate in the design / development / review / implementation and monitoring of the branch / region / national safety plans for each year.
  Report all safety incidents to the relevant people
  Follow-up on any activities assigned through safety meeting / committee / representative / management
  Attend safety education and refresher programmes
  Comply with safety policies and procedures at workplace
  Distribute safety information as and when required
  Wear protective clothing all the time

What You Will Bring to the Table

• Matric
• 3 year tertiary qualification (relevant qualification in General Management recommended)
• Previous specialized industry (with specific reference to CIT and Cash Management) experience recommended
• Minimum of 3 to 5 years management experience
• Business acumen - sound understanding of financial information (Profit and Loss Statement)
• Proven experience in Customer Relationship Management

If this sounds like the right fit, we encourage you to apply.