Vehicle Aftersales Advisor — Customer Champion

Stellantis &You UK; oThongathi; On-site; ZAR 576 000 - 713 000; Full time

Job summary

A leading automotive company is seeking a Customer Advisor to join its Aftersales team. This role involves communicating effectively with customers, proposing additional services, and managing customer satisfaction. You will be the key link between customers and technicians. The ideal candidate will have strong communication skills and experience in customer service. This position offers a competitive salary, a generous benefits package, and opportunities for career advancement in a dynamic environment.

Benefits

Company Car Scheme

Company Discounts

Pension contributions

22 days annual leave

Employee Assistance Programme

Personal Accident Insurance

Training Opportunities

Qualifications

• Experience in customer service, preferably in an automotive environment.
• Ability to communicate effectively with customers and colleagues.
• Competence in adopting new technologies.

Responsibilities

• Communicate clearly with customers and colleagues.
• Propose additional work indicated through the Vehicle Health Check process.
• Quote and sell Service Plans to retain customers.

Skills

Clear communication skills

Customer service expertise

Ability to adopt digital systems

Job description

A leading automotive company is seeking a Customer Advisor to join its Aftersales team. This role involves communicating effectively with customers, proposing additional services, and managing customer satisfaction. You will be the key link between customers and technicians. The ideal candidate will have strong communication skills and experience in customer service. This position offers a competitive salary, a generous benefits package, and opportunities for career advancement in a dynamic environment.