Service Team Leader — Elevate Client Experience & Branch Ops

Nedbank Private Wealth; Upington; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services institution seeks a Service Team Leader based in Upington, Northern Cape. The role involves delivering exceptional client services, managing service capacity, and leading team performance. Applicants should have 2-3 years of experience in a customer service environment and people management skills. Responsibilities include enhancing client experience and ensuring compliance with operational guidelines. The position offers a full-time employment opportunity and promises a dynamic work environment focused on client satisfaction.

Qualifications

• 2 - 3 years experience in a Service / Customer Services environment essential.
• 2 - 3 years People Management experience in financial risk and process management.

Responsibilities

• Deliver outstanding client services and manage service capacity.
• Drive client experience aligned to the Nedbank brand pillars.
• Manage operational activities as per compliance training.

Skills

Coaching principles

Problem solving skills

Building Customer Relationships

Decision Making

Planning and Organizing

Execution

Customer Focus

Delegation and Empowerment

Education

Matric / Grade 12 / National Senior Certificate

NQF Level 5 Higher qualification in a Business or Financial related field

FAIS Accreditation

Job description

A leading financial services institution seeks a Service Team Leader based in Upington, Northern Cape. The role involves delivering exceptional client services, managing service capacity, and leading team performance. Applicants should have 2-3 years of experience in a customer service environment and people management skills. Responsibilities include enhancing client experience and ensuring compliance with operational guidelines. The position offers a full-time employment opportunity and promises a dynamic work environment focused on client satisfaction.