Customer Experience Executive — Drive Service & Revenue

Protect Group; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology solutions provider based in Cape Town is seeking a Customer Experience Executive to enhance client interactions and improve satisfaction. This role involves monitoring customer enquiries, approving refund requests, and addressing complaints. The ideal candidate will have strong communication skills, attention to detail, and a proactive attitude. A commitment to excellence and a passion for customer service are essential, as well as fluency in English. Join a dynamic team focused on innovation and growth.

Qualifications

• Experience in customer-focused positions essential.
• Fluency in English is a requirement.
• Excellent written and verbal communication skills required.
• Well organized with previous experience using CRM systems is essential.

Responsibilities

• Monitor customer enquiries and respond appropriately.
• Review refund applications and approve valid ones.
• Handle customer complaints, escalating when necessary.
• Liaise with departments to route enquiries correctly.
• Maintain a professional tone in communications.

Skills

Customer focus

Fluent English

Attention to detail

Excellent communication skills

Experience with CRM systems

Self-motivated

Proactive approach

Well organized

Personable

Willingness to learn

Job description

A technology solutions provider based in Cape Town is seeking a Customer Experience Executive to enhance client interactions and improve satisfaction. This role involves monitoring customer enquiries, approving refund requests, and addressing complaints. The ideal candidate will have strong communication skills, attention to detail, and a proactive attitude. A commitment to excellence and a passion for customer service are essential, as well as fluency in English. Join a dynamic team focused on innovation and growth.