Strategic Client Success Partner

Infotelligent; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading B2B data start-up is seeking a Customer Success Manager to join their expanding sales team in Johannesburg. You will establish strategic relationships with clients, drive their satisfaction, and advocate for their needs with the Product team. An ideal candidate should possess strong communication skills, be independent, and have at least 2 years of customer service experience. The role offers a dynamic work environment focused on creativity and positive customer engagement.

Qualifications

• 2+ years of experience in customer service positions.
• Strong organizational skills are needed.
• Ability to challenge the status quo creatively.

Responsibilities

• Establish trusted relationships with customers to drive satisfaction and growth.
• Work with the Product team to advocate for client feature requests.
• Onboard new clients and improve existing user engagement.

Skills

Strong communication skills

Customer-centric approach

Creative thinking

Problem-solving attitude

Interpersonal skills

Job description

A leading B2B data start-up is seeking a Customer Success Manager to join their expanding sales team in Johannesburg. You will establish strategic relationships with clients, drive their satisfaction, and advocate for their needs with the Product team. An ideal candidate should possess strong communication skills, be independent, and have at least 2 years of customer service experience. The role offers a dynamic work environment focused on creativity and positive customer engagement.