Customer Service jobs in South Africa

Description Hello Future Programme Manager Welcome to FNB, the home of the #changeables.

We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Retail COO where you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy
• Deploy integrated risk management, governance and compliance frameworks throughout area of responsibility
• Identify and participate in activities that are appropriate for own development as a life‑long learner
• Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives
• Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values
• Compile reports that track progress and guide business to make informed decisions
• Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions
• Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards that build the brand
• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
• Monitor actual project progress and resolve issues speedily to enhance effective client service delivery
• Design integrated programme plans, identify resources for execution purposes, implement, identify risks and apply associated project

You will be an ideal candidate if you have Completed relevant undergrad degree / diploma Post graduate degree 5 to 7 years in Programming management experience 3 to 3 years of managing a team Additional requirements Bring direct experience managing Sapiens or comparable core‑system vendors in regulated financial environments.

Strengthen governance and contractual compliance.

Improve vendor performance and delivery predictability.

Increase transparency of risk, budget, and status reporting.

Restore confidence in transformation outcomes and strategic timelines.

Advanced vendor management and governance expertise.

Strong commercial acumen and negotiation skills.

Ability to lead complex, multi‑stakeholder programmes.

Excellent communication and executive engagement capability.

Proven track record in regulated financial environments.

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

23 / 11 / 25 All appointments will be made in line with FirstRand Group's Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities.

In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.

The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.