Global Customer Service Leader - OTIF & Supply Chain

Mondi Group; Durban; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading paper and pulp company based in KwaZulu-Natal is seeking a Customer Services Manager to lead teams at Durban mills. The role involves optimizing order management, maintaining high customer satisfaction through reviews, and developing team capabilities. The ideal candidate will possess a degree in Supply Chain or Business, along with significant experience in customer service, international trade, and supply chain processes. A commitment to safety and compliance is essential.

Qualifications

• 5 – 10 years of experience in a senior role in customer service.
• Experience in international trade and management of goods flow.
• Understanding of global networks in a multi-national organization.

Responsibilities

• Lead customer service teams at mills for efficient order management.
• Ensure on-time delivery and customer satisfaction through reviews.
• Manage expectations and develop people within the department.

Skills

Supply Chain process understanding

Project management know-how

Customer Service experience

Education

Supply Chain / Commercial Degree or equivalent

Tools

SAP S4 Hana

Job description

A leading paper and pulp company based in KwaZulu-Natal is seeking a Customer Services Manager to lead teams at Durban mills. The role involves optimizing order management, maintaining high customer satisfaction through reviews, and developing team capabilities. The ideal candidate will possess a degree in Supply Chain or Business, along with significant experience in customer service, international trade, and supply chain processes. A commitment to safety and compliance is essential.