Customer Service-Jobs in Kanada

Job Ref # : LZA000035

Industry : FMCG

Job Type : Permanent

Positions Available : 1

Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you. Applying for a job at LINDT is an easy process. Simply click APPLY and follow the steps to upload your application.

Background of the Company

Lindt & Sprüngli (South Africa) (Pty) Ltd (Lindt SA) started operations in May 2011 and forms part of the Lindt & Sprüngli group of companies. With more than 150 employees, Lindt SA is based in Cape Town with strong regional presence in Johannesburg, Durban and Port Elizabeth and a network of 14 Lindt retail stores.

As global leader in the premium chocolate sector, Lindt & Sprüngli looks back on a long-standing tradition of almost 175 years which takes its origins in Zurich, Switzerland. Today, quality chocolate products by Lindt & Sprüngli are made at 12 owned production sites in Europe and the USA. The products are distributed by 28 subsidiary companies and branch offices, in around 500 Lindt shops and cafés, and also via a comprehensive network of more than 100 independent distributors around the globe.

To uphold the integrity and promote the image of Lindt by managing day-to-day operations of the Lindt Retail Boutique. To work closely with the staff members, Retail Manager, personnel and appropriate corporate contacts resulting in the aggressive growth and development of the Lindt Brand.

• Management of the daily operations of Lindt retail Boutique
• Uphold the values of exemplary customer service through modeling of behavior and establishing appropriate guidelines.
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention.
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration.
• Develop and grow Corporate Sales business and strategy.
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses.
• Maintain high standards for cleanliness and food / product safety.
• Open and close the Boutique according to shift plan
• Conduct monthly reports as required by Head Office.

• Seek out local marketing opportunities and support corporate marketing initiatives.
• Implement local marketing initiatives driven by the Marketing department.
• Compliance with price changes and corporate merchandising initiatives.
• Maintain store merchandising presentation to company standards.

Qualifications :

• 2-4 years of retail management experience.
• Tertiary education is preferred.
• Strong verbal and written communication skills.
• Familiar with social media channels.
• A self-starter with the ability to work both independently and as a team member.
• Excellent attention to detail, organizational and excellent multi-tasking skills.
• Computer literacy in Microsoft, Excel, and Outlook.
• Experience in merchandising and presentation of premium products along with highly developed customer service and selling skills.
• Sales-oriented, able to develop and build the business.