Customer Service à Afrique du Sud

POSITION INFO

We are a leading property management and development organization with a strong presence in the commercial real estate sector. Our focus is on delivering innovative property solutions and exceptional service to clients and stakeholders. We pride ourselves on professionalism, integrity, and creating value through strategic property management and operational excellence.

The Park Manager will assist and engage the Property Services Manager in monitoring all aspects related to building management and inspection of work to ensure that quality standards are maintained or improved.

• Attend to tenants’ general comfort and ensure requests are handled promptly.
• Assess complaints / requests and determine responsibility for repairs; expedite when necessary.
• Maintain building‑specific files including inspection sheets, fire registers, and incident reports.
• Obtain approval for budgeted and unbudgeted expenditure in line with authority limits.
• Manage key registers and audit monthly.
• Ensure completeness of lift registers and submit monthly reports.

• Ensure statutory compliance for fire equipment servicing and emergency signage.
• Conduct weekly and monthly tests on emergency generators, lighting, fire alarms, and pumps.
• Record and report all incidents and maintain high housekeeping standards.
• Complete risk inspection reports and take immediate action to make unsafe conditions safe.

• Manage outstanding purchase orders and audit reports weekly.
• Assist with budget preparation and submit requests for repairs.
• Compile technical reports aligned with monthly building inspections.

• Oversee contractual services and ensure scheduled servicing.
• Perform entry / exit inspections and manage remedial work.
• Track outstanding job cards and follow up with service providers.
• Participate in projects, revamps, tenant installations, and inspections.
• Manage utilities and compile an asset register for the property.

• Manage staffing requirements for cleaning, security, landscaping, and waste management.

• Liaise professionally with internal and external clients.
• Provide timely feedback to tenants and managers on issues.
• Be available for operational emergencies 24 / 7.
• Assist with tenant space viewings and promotional event inspections.

• Strong communication skills and innovative thinking.
• Ability to work as part of a team and interact professionally with tenants and landlords.
• Excellent time management and organizational skills.
• High level of confidentiality and professionalism.

• Transparent honesty and reliability.
• Positive attitude and motivation.
• Ability to lead by example and communicate effectively.
• Strong moral values, empathy, and career aspirations.

• Grade 12 (Matric) or technical qualifications related to facilities and infrastructure management.
• Minimum of 5 years’ experience in a technical or property‑related field.
• Training in Occupational Health & Safety Act.